Senior Product Research Manager

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

We are looking for a Senior Product Research Manager to lead research strategy for teams working on Etsy’s search experience.

As the Senior Product Research Manager you will be responsible for leading a group of UX Researchers that partner with teams of product managers, designers, analysts, and engineers as they plan, test and refine great experiences for our buyers and sellers. Do you find joy in delivering insights that drive decisions for our business? If so, this could be the perfect match.

This is a full-time position reporting to the Director of Product Research. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here.

 What’s this team like at Etsy?

• Search is a multi-billion dollar product and the heartbeat for our marketplace. The Search team helps nearly 90 million customers discover unique and handmade items among the millions of items offered by our 6.2 million Sellers. We balance iterative product development with big long-term bets in service of creating a best-in-class search and browse experience, leveraging data, machine learning, qualitative research, and experimentation with e-commerce best practices to deliver at scale.

• This team works across product, enablement, and marketing, and is made up of key partners in Product, Design, Analytics, Engineering, and Marketing.

• Goals over the next year are around building new experiences to help buyers find the perfect item, and investing in enhancing the partnership between our experience and ML teams.

 What does the day-to-day look like?

• Leading a team of UX researchers, mentoring them on UX methods,  prioritization and career development.

• Guiding researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers 

• Applying agile research techniques and exploring new ways to deliver rich insights in a fast paced environment

• Collaborating and communicating in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon.

• Partnering with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques

• Recruiting and hiring outstanding researchers and facilitating their onboarding experience

• Directly contributing to our larger product strategy, alongside Product and Marketing leaders

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 5+ years experience in product and user research, and has managed a team of researchers before, ideally at a dual-sided marketplace.

• 3+ years previous research management experience developing and motivating a high performing UX research team, and enjoy mentoring others on how to progress in their careers.

• A demonstrated track record of influencing product decision-making with inspirational, action-orientated and high quality research.

• Ability to triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs.

• Subject matter expertise building product experiences from the ground up, and experience working on a dual-sided marketplace

• High comfort level managing stakeholders across the business (Product, Engineering, Marketing, Ops) and co-creating strategies that consider customer and business implications

• Bonus: Experience working with Search and machine learning teams

​Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.