Director, Quality Assurance Domain

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our leadership in Global Dynamics 365 Field Service and Manufacturing is what truly sets us apart and enables us to maintain a strategic relationship with Microsoft.
 

Strategic Imperative

Responsible for providing oversight and direction to the employees in the Domains in accordance with the organization's policies and procedures. Using their functional knowledge and familiarity with personal coaching, prioritization, and conflict resolution, the Domain Director will ensure that team performance is optimal and consistently improving based on data and individual growth. The Domain Director supports the overall vision for the Domain and Hitachi Solutions overall by nourishing team growth, managing morale, education, risk, and providing ongoing mentorship.

Key Responsibilities:

• Provide oversight and direction to the employees in the Domain in accordance with the organization's policies and procedures.
• Coach, mentor, and develop employees, including overseeing new employee onboarding and providing career development planning and opportunities. Act as primary escalation point for reporting employees. Responsible for completion of annual performance reviews.
• Work with Human Resources to recruit, interview, select, hire, and employ an appropriate number of employees. Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed. Manage inter- and intra- team conflicts through direct issue resolution approaches.
• Responsible for building community among the team, including GDC resources.
• Responsible for ensuring reporting employees are scheduled to maximum utilization and meeting revenue targets. Monitor team performance and report on metrics. Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment. Empower employees to take responsibility for their jobs and goals.
• Partner with leaders across the Domain to deliver regular feedback to staff. Align with GDC Manager as it relates to project assignments and staffing.
• Responsible for ensuring all managed employees enter weekly time and expense entries within the required timeframes and that approvals are completed.
• Maintain transparent communication. Appropriately communicate organizational information through department meetings, one-on-one meetings, and appropriate email, Teams and regular interpersonal communication.

Qualifications

• 5+ years of experience in people management.  
• Proven ability to successfully lead and develop teams.
• Ability to lead by example, motivate teams, problem-solve, promote cross-functional collaboration and teamwork.
• Demonstrated organizational, communication, and analytical skills
• Superior interpersonal skills
• Competencies
  • Teamwork
  • Impact and Influence
  • Client Focus
  • Adaptability

#LI-TG1

Base Salary Pay Range*: $150k-230k

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.   

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Other Compensation / Benefit Overview 

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:  

• Bonus Plan 

• Medical, Dental and Vision Coverage 

• Life Insurance and Disability Programs 

• Retirement Savings with Company Match  

• Paid Time Off  

• Flexible Work Arrangements including Remote Work  

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.