Consultant, Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As Production Application Support Consultant, you will be joining Platform Shared Services AO-DBA team. You will be responsible for providing database support related to MS SQL DB build, application deployment, DB migration, performance tuning and incident resolutions. You will be addressing questions from application owners and developers, working closely with various CIBC Technology groups. You will be working with Solution Design, DB Engineering, Information Security teams and external vendors. You will be providing inputs to database standards, designs, best practices and recommend changes to fit specific application requirements. You will be working with project managers to develop implementation plans, performing database upgrade and cross platform migration activities in both on-prem and cloud. You will be developing automation scripts to deploy codes, database migrations. You will be adopting to Agile methodologies for automation, projects deliverables and day to day activities. You will be using SCOM, Dynatrace, SolarWinds tools to resolve performance issues quickly for business critical applications. You will also be responsible for day-to-day operational activities, managing escalations including 24 x 7 production support.

At CIBC we enable the work environment most optimal for you to thrive in your role.  Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Production Support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
• Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.
• Projects Delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyze and provide recommendations on issues and system outages.

Who You Are

• You can demonstrate experience in: Must have 5+ years of experience in SQL database administration.
• Experience on other technologies like MSSQL, SQL, Azure (IaaS, PaaS) is required.
• Experience Migrating data from SQL to Azure
• Setup/Installation and configuration of SQL products
• Experience in Tuning, Query Optimization, Monitoring and Troubleshooting database issues.
• Exhibit knowledge of SQL backup restore and recovery. In-depth understanding of SQL strategies
• Taking ownership of and leading technical resolutions for production incidents
• Communicating clearly complex technical issues to stakeholders and Lines of Business partners. Complying with CIBC standards for change control and overall database security policies
• Analyzing recurring incidents and identifying service improvements where possible
• Providing on-call rotational/pager support where required.
• Participating in Incidents and Changes as part of BAU Operational activities
• Participating in Scheduled Disaster Recovery or SCM activities
• Participating in post-mortems and RCAs (Root Cause Analysis) of critical incidents Demonstrating critical thinking in the day-to-day database maintenance, troubleshooting and issue resolution
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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