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Account Coordinator

Remote: 
Hybrid
Experience: 
Expert & Leadership (>10 years)
Work from: 
West Palm Beach (US)

Offer summary

Qualifications:

High school degree or GED required., Minimum of two years related experience., Proficient in Microsoft Office Suite., Experience with CX ticketing platforms is a plus..

Key responsabilities:

  • Answer customer support inquiries and orders.
  • Communicate with internal teams on order processing.
Ironwear logo
Ironwear Wholesale SME https://ironwear.com/
51 - 200 Employees
See more Ironwear offers

Job description

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Account Coordinator will assist as a direct link between our customers, Account Managers, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing first-class customer service, addressing all customer needs, and helping customers make informed decisions about products to purchase. At times, this position includes filling in for other members of the team and occasionally taking part in extra tasks as needed.

Responsibilities:

  • Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
  • Evaluate and write up incoming orders and present them to the Processing Department.
  • Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
  • Have a basic understanding of company product knowledge to properly address customer questions and concerns.
  • Offer customers alternative products or additional products to boost sales and provide first-class customer service.
  • Provide customer outreach when necessary to relay and evaluate any pending issues.
  • Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc.
  • Communicate with account managers to address any customer concerns.
  • Process all paperwork for customer orders/RMAs/backorders etc.
  • Compile pertinent customer data in provided documentation and flag any concerns/patterns to management.
  • Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms

Requirements

Required Skills/Abilities:

  • Superior verbal and written communication skills.
  • Proficient in Microsoft Office Suite.
  • Ability to multi-task in a demanding environment
  • Organized and meticulous.
  • Strong interpersonal skills.
  • CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Education and Experience:

  • High school degree or GED required.
  • A minimum of two year’s related experience

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

Benefits

What’s In it for You!

  • Career growth & development
  • Competitive Compensation Plan
  • Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear
  • Paid Time Off
  • Paid Holidays
  • 401k with company match

 

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Wholesale
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Communication
  • Multitasking
  • Social Skills

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