Manager, Marketing Operations

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eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

At eHealth, our mission is to expertly guide our customers through their health insurance needs, providing personalized and affordable plans. Through our proprietary marketplace, we offer quality Medicare insurance options which includes Medicare Advantage, Supplement, and Prescription Drug, Individual, Family, Small Business, and Ancillary from 200 carriers nationwide. Our vision is to be the nation's leading source for health insurance and related products.
 

We are seeking a Manager of Marketing Operations to join the eHealth Marketing team. In this role, you will drive our strategic initiatives and operational efficiency across the marketing team, with a special focus on compliance and marketing operations. Collaborating closely with cross-functional teams, you'll establish best practices for implementing strategic improvements for long-term business growth. This role requires a blend of strong interpersonal skills, operational insight, an analytical mindset, and the ability to navigate complex environments involving compliance, legal considerations, and product integrations.

The Manager, Marketing Operations can be based anywhere in the US and reports to the Director of Strategic Partners and Channel Operations.

This role is right for you if:

You have a passion for compliance, strategy, and marketing operations. You are a solution-centric, results-oriented, and experienced collaborator who is excited to address difficult problems. You will work with people across teams in a collaborative environment to improve the overall quality of eHealth marketing while achieving timely delivery of solutions and ensuring compliance goals are attained. You are ambitious, talented, and driven to make the team and project successful.

Responsibilities:

Operations Management: Own optimization of operational processes, ensuring efficiency and alignment with organizational goals. Collaborate with cross-functional teams to streamline operations.

Team Leadership: Guide your team to profitable growth, ensuring employees are supported, developing their skill sets, and have clear and consistent communications. 

Compliance & Legal: Ensure all operations and strategies comply with relevant regulations and legal requirements across marketing and partner teams. Work closely with the legal and compliance teams to address compliance issues.

Product Integrations: Assist with product integrations and align new solutions with existing systems and processes. Facilitate smooth integration by coordinating with internal teams and external partners.

Stakeholder Communication: Communicate insights and recommendations to stakeholders, including senior management, to drive informed decision-making and strategic actions.

Strategy Development: Support the development and implementation of strategic initiatives, including analyzing market trends, competitive landscape, and internal performance.

Performance Analysis: Assist in ensuring strategic prioritization and implementations based on existing performance and projected results of various marketing campaigns

Effective Data-Driven Communication: Ensure data, timelines, and risks are communicated clearly and early across the organization and with outside partners.

Qualifications:

• Education: Bachelor’s degree in Health Policy, Pre-Law, Business, Economics, Health Sciences, Marketing or a related field.
• Experience: Minimum of 8 years of related experience or in a similar role, preferably within the healthcare or insurance sector.
• Technical Skills: Proficiency in Microsoft Excel, including advanced functions, pivot tables, and data manipulation.
• Analytical Skills: Strong analytical abilities with experience in data analysis, visualization, and strategic planning.
• Operational Insight: Experience in managing and improving operational processes. Familiarity with compliance and legal aspects related to healthcare or insurance preferred, but not required.
• Excellent written and verbal communication skills, with the ability to present data and complex ideas to diverse audiences.
• Familiarity with marketing tools and insurance sales a plus

Who you are:

• Consumer Obsessed. You have strong audience empathy, with a passion for delivering compelling value that drives behavior change.
• Critical, Strategic Thinker. You sort through the clutter to define the best path forward. You’re a creative problem solver, who uses excellent judgment.
• Achiever. You’re motivated to drive results. You are highly accountable, anticipating future needs and willing to adapt to changing priorities.
• Analytical. You use data to uncover new insights, opportunities and make decisions.
• Doer. You roll up your sleeves, dig in and chart the course to advance solutions.
• Clear Communicator. You are clear, concise, candid and authentic. You lead and influence by crafting stories with a vision supported by rationale and data insights.
• Relationship Builder. You listen, partner and influence across decision makers with a high degree of professionalism.
• Detail-oriented. You give undivided attention to your campaigns to catch any errors or mistakes before deployment.

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

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Base Pay Range -$104,300 - $130,400

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.