Specialty Pharmacy Program Analyst - Remote

Description

• Bachelor's degree, or in place of a degree, 4+ years of relevant experience preferable in Specialty Pharmacy
• Ability to successfully work with a diverse customer base both externally and internally, including but not limited to manufacturer accounts representatives, MD office staff, and patients.
• Excellent verbal and written communication skills
• Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
• Ability to work well in a team environment and provide support to other team members.
• Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
• Ability to be detailed oriented and flexible to changing priorities.
• Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
• Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.
• Ability to multitask and deliver on tight deadlines.
• Ability to work well in a fast-paced environment.
• Pharmacy Technician License Preferred
• National Pharmacy Technician Certification Preferred
• Intermediate knowledge of Microsoft Excel Required
• Preferred Candidates in Chicago IL, Ohio or Raleigh, NC

• Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
• Collaborates with internal SPP teams or team members to expedite patient processing as needed.
• Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
• Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
• In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
• Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
• In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
• Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
• Attend scheduled manufacturer, program manager and therapy team meetings.

• BCBSIL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement