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Technical Services - Office (DocuCare) Level 2

unlimited holidays - extra parental leave

Remote:

Hybrid

Contract:

Fixed term

Salary:

96 - 96K yearly

Experience:

Junior (1-2 years)

Work from:

Kansas City (US)

Offer summary

Qualifications:

High School diploma or equivalent, 1-2 years relevant experience, Basic equipment problem-solving skills, Ability to read and write English.

Key responsabilities:

Manage client relationships and provide support
Perform basic device maintenance and diagnosis

Metasys Technologies SME http://www.metasysinc.com/

201 - 500 Employees

See more Metasys Technologies offers

Job description

Once selected you should be eligible to pass through the Drug Test and Background Test.
Driving Required - Personal Vehicle (Greater than 51%)

Role: Technical Services - Office (DocuCare) Level 2
Location: Kansas City, MO 64106
Duration: 12+ months (Possible Extension)
Shift timings: M - F (8:00 AM - 5:00 PM)

ESSENTIAL FUNCTIONS:-

Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide ongoing end-user training on equipment
Services Delivery: Basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications.
Break-fix activities account for 70% of role responsibilities.
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required (Client and 3rd party)
Utilize Client web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Client designated systems
Remote Service call onsite support Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resources
Physical as well as remote device management and control
Device Configuration (Enter the IP address, scanning templates, User access levels. Scan to File/Email, etc)
Monitor/apply current software updates/patches On-site contact for remote solve resolutions requiring technical expertise
Non-Client device management as required
Perform remote device monitoring and remote solve (Client Device Management)
Identify and promote Client Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit it for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4

SKILLS:-

Lift and move up to 50 pounds - Read, write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem-solving and diagnosis per training provided
Customer problem resolution including escalation as required
Coordinate work tasks to ensure fulfillment of SOWs
Track and report account information as required - 1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION: Minimum High School diploma or equivalent

EDUCATION VERIFICATION: Yes

Metasys Technologies is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.