IVR QA Engineer - PA2025Q1JB036

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know The Team:

Ensures that IVR products meet end-user functional and design requirements through the execution of software quality tests. Executes integration, performance, regression, and/or acceptance testing. Performs risk assessments, determines testing plans, analyzes test results, and retests software corrections to ensure appropriate corrective action is taken to maintain quality standards. Develops and supports the test automation environment for executing software quality tests. Works closely with team in the planning, design, maintenance, implementation, and accessibility of physical and virtual automation frameworks or infrastructure for testing activities. Intermediate professional working on projects of a moderate scope or on varied tasks that require resourcefulness, self-initiative, and significant independent judgement. Demonstrates a developing functional knowledge to evaluate the implications of issues and make recommendations for solutions. Guides less experienced team members. May recommend new procedures. Primary responsibilities often include:

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Testing software or products for errors
• Documenting known defects and solutions
• Modeling customer behavior to predict outcomes
• Noting common internal mistakes
• Developing helpful guidelines for staff to follow
• Analyzing data to understand why problems occur
• Performing internal audits of existing work
• Creating reports about the results of tests and reviews
• Building strategies for continuous improvement

What You Will Bring:

• Attention to detail: responsible for noticing flaws in design, code and processes.
• Technology skills: knowledgeable in IVR/Contact Center technology.
• Communication: i.e. ability to explain complex issues to colleagues of various skill levels, provide feedback, collaborate with people to solve problems.
• Problem-solving
• Minimally requires a bachelor’s degree and 3 years of related experience.
• Experience with Contact Center/IVR preferred

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.