Sales Operations Analyst

Job Description

We are seeking an experienced and highly dedicated Sales Operations Analyst (Partner-focused driven) to join our team. The ideal candidate should possess a strong background in sales strategies, data analysis, and process optimization. This role is critical in supporting our Partner Sales teams and Zendesk Partners with actionable insights, tools, and processes that drive efficiency and growth.

Responsibilities:

• Collaborate with the stakeholders in driving initiatives to support our internal partners, and look after transactional related tasks.

• Ensure processes are updated to help sustain efficient and detailed business-as-usual operations.

• Ensure timely resolution of issues and provide support to partner sales teams and Zendesk Partners through the Zendesk ticketing system.

• Analyze ticket trends to identify and address recurring issues.

• Communicate efficiently with Partners to address any general questions and partner related issues.

• Collaborate with Partner Sales teams to supervise, record and validate sales rebate claims.

• Ensure the timely processing and payment of referral and rebates inline with Zendesk policies.

• Assist in identifying improvement or modification to the partner referral and rebate program.
   

Desired Qualifications:

• Minimum of 3-5 years of experience in sales operations, partner sales, or a related role, preferably in a SaaS or technology company.

• Strong organizational skills and attention to detail.

• Proficiency in Zendesk, Salesforce CRM, advanced Excel skills, and experience with data visualization tools (e.g., Tableau, Power BI). Familiarity with SQL is a plus.

• Experience with Channel Mechanics and Impartner a nice to have

• Experience in forecasting, pipeline management, sales cycle, and sales workflow is highly desirable.

• Strong analytical and problem-solving skills

• Versatility: balance quick wins with quality scalable system; comfortable working in a fast-paced environment with a penchant for customer service, patience, and resourcefulness. Not afraid to roll up sleeves and get things done

• Proactive and self-motivated with a strong sense of ownership and decision execution.

• Bachelor’s degree or equivalent experience in business, sales, finance or related fields

• Willing to work onsite as required

#LI-ML12

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.