Training Specialist- First Mortgage Fulfillment

About S3:

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.  

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service.  We support the credit union members with their loans, deposits and other financial needs to achieve their goals. 

The Training Specialist will deliver On-the-Job Training (OJT) to align with the needs of the First Mortgage Fulfillment department. At S3, we value our employee experience, and our Training Specialists play a key role in empowering our teams with the knowledge that is critical to effectively serve our members. The Training Specialist will be expected to stay up to date on all system functionality and uses through firsthand experience working with frontline staff. The Training Specialist will help adapt training methods to accommodate onsite, hybrid and remote work conditions. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, team players, and member focused.

 S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

 Location:        Remote

TOP JOB RESPONSIBILITIES: 

• Develops, organizes, and maintains training manuals, multimedia visual aids, and other educational materials for OJT training and supplemental programs for actionable training. 
• Manages comprehensive training programs including planning, facilitating, coordinating schedules, and providing feedback to the management team. x
• Acts as subject matter expert for testing initiatives to include upgrades, enhancements, and net-new technology. 
• Participates in joint calls and project teams with partner credit unions, affiliates, member groups, etc. 
• Responsible for partnering with appropriate stakeholders to ensure standard operating procedures are up to date. 

Other responsibilities and opportunities: 

• Works with our System Administration team to research sources of errors or issues to identify if they are systematic or knowledge based and make recommendations for an appropriate course of action.
• Coordinates with department management to deliver additional training programs as needed.
• Involved in the testing of new systems, upgrades, implementations, and process improvements and creating training approach and materials for staff communication.
• Assists with knowledge base and communications as needed.
• Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

• Bachelor’s degree in communications, Human Resources, Customer Service, or Instructional Design is preferred.  
• 1 year of experience in training facilitation or other relevant experience, preferably in an interactive remote training environment. 
• Knowledge of training and development best-practices and adult learning principles is preferred.
• Knowledge of credit union operations, including lending, business, deposit operations, default management/collections, real estate/mortgage servicing, online mobile banking and cards services is required.
• Demonstrated knowledge of Microsoft Publisher, SharePoint, Visio; and content authoring software such as Articulate 360, is a plus.
• Excellent written and verbal communication, analytical, and problem-solving skills are required to work effectively with all levels of management and staff.
• Must be organized and detail oriented, with exceptional training, active-listening, and presentation skills.
• Proven time management skills, including the ability to prioritize current workload and projects while providing periodic updates to management.

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program 
• Salary commensurate with experience with an expected range of $52,000- $65,000/annually

Equal Employment Opportunity 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations. 

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines. 

Cognitive Requirements- 

Occasionally: Perform basic mathematical computations. Compile, copy and compare information. Handle confidential/sensitive information. 

Frequently: Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Motivate, lead, influence and collaborate with others both internally and externally. Project planning and execution. Exhibit excellent customer service skills.

Constantly: Works independently, little supervision needed. Effectively communicate verbally and in writing. Comprehend materials and follow instructions. Organize and handle multiple tasks and prioritize. Facilitate meetings; speak to groups. 

Physical Requirements- 

Constantly:  Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.

Emotional Effort- Occasional short deadlines. Work environment occasionally hectic with periods of high stress.

Internal/External Interaction- Moderate: Occurs occasionally with periods of high volume.