Match score not available

Bilingual Subject Matter Expert

extra holidays - extra parental leave

Remote:

Full Remote

Salary:

58 - 69K yearly

Experience:

Expert & Leadership (>10 years)

Work from:

Canada

Offer summary

Qualifications:

Minimum of 10 years experience in business analysis, Expertise in Service Catalog Design, Must be bilingual in English and French, Valid Canadian Government Security Clearance.

Key responsabilities:

Analyze enterprise-level service requirements
Guide strategic design of the service catalog

NTT DATA XLarge https://www.nttdata.com/

10001 Employees

See more NTT DATA offers

Job description

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Bilingual Subject Matter Expert to join our team Remote based anywhere in Canada.

Position Summary:
We are looking for a Subject Matter Expert - Service Catalog Analysis and Design. The ideal Subject Matter Expert brings a minimum of 10 years of experience in enterprise-level business analysis, with expertise in service catalog design and strategic initiative delivery. They possess strong analytical and problem-solving skills, proficiency in business process modeling, and the ability to gather and document complex requirements. With experience in change management and stakeholder collaboration, they excel at aligning organizational goals with actionable outcomes. Knowledge of business and digital systems, and exceptional communication skills enable them to guide teams through transitions and deliver a well-structured, client-focused service catalog.

Job Description:

Analyze enterprise-level service requirements.
Perform business analysis of functional requirements.
Evaluate existing procedures and methods.
Define and document system interfaces
Identify opportunities for process redesign.
Guide strategic design of the service catalog.
Collaborate with senior leaders.
Service cost modeling advice and support.

Mandatory Qualifications:

Minimum of 10 years experience in delivering enterprise-grade business transformation and business analysis outcomes, with a focus on enterprise-level systems or service catalogs.
Must have expertise in Service Catalog Design and Strategic Initiative Delivery.
Must be Bilingual (English & French).
Must have a valid Canadian Government Security Clearance.
Must have Public Sector experience.
Experience using tools such as Excel or Power BI.
Experience with tools such as BPMN or Visio considered an asset.

Key Skills:

Experience in translating strategic objectives into actionable plans and measurable outcomes.
Knowledge and experience in enabling service delivery improvements for business teams across various service areas (ex. HR, legal, facilities, etc.)
Familiarity with ITIL principles, particularly service design, service delivery, and continual service improvement.
Experience in resolving conflicting priorities and ensuring alignment among diverse stakeholders.
Proven ability to guide organizations through process changes, ensuring stakeholder buy-in and smooth transitions.
Proven track record of supporting senior leaders and strategic initiatives.
Understanding of enterprise IT systems, service management platforms, and integrations.
Familiarity with project lifecycle methodologies like Agile, Waterfall, or hybrid approaches.
Proficiency in presenting ideas clearly, tailoring messages for technical and non-technical audiences.
Ability to evaluate trade-offs, assess risks, and recommend solutions that balance various priorities.
Experience in leading workshops, meetings, and collaborative sessions to drive outcomes.

About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

#LI-IST
#INDIST