HPC Cray Supercomputing Information Developer

HPC Cray Supercomputing Information Developer

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

Job Family Definition:

Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Education and Experience Required:

• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 years experience or equivalent.
• Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned area of responsibility.
• Ability to deliver on multiple project technical requirements, schedules, and information formats.
• Codes in HTML, DHTML, XML JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods.

The primary duties for this position are expected to include:

• Create technical product documentation for software products and hardware
• Design and develop written and visual product-related information
• Help develop an exceptional customer experience that unites information from multiple development teams and tools
• Analyze customer information requirements and product specifications to define scope of work and documentation plan
• Identify and address the needs of all user groups, including end users, system administrators, internal support engineers, product developers, integration test teams, and training developers
• Test documentation for install or administrative tasks to improve information deliverables and provide feedback on ease of use and user interfaces to product development
• Manage workload in Jira and source management tools, including SDL, Oxygen, Git, and Github, to manage changes in the shared work environment
• Create, revise, and manage content in Oxygen Author (DITA), Markdown, and other content tools
• Track and manage multiple work items simultaneously
• Work with developers, testers, product managers, technical support, and training to identify new features and content that needs to be reworked
• Work independently with some input from experienced team members
• Recognize and  raise issues with manager or engineering teams

Knowledge and Skills:

• Knowledge of HPC system software and hardware components, including operating systems, programming languages, system monitoring applications, HPC storage, chassis, servers, compute nodes, blades, HPC storage, coolant systems, power supplies, high speed network switches and cabling, and more
• Knowledge of software infrastructure, development processes, software testing, system integration, release planning, software testing, and process automation
• In depth knowledge of DITA, DITA-OT, CCMS, SDL Tridion Docs
• Proficient with content development tools, such as Oxygen Author, Markdown, reStructuredText, HTML, Adobe Acrobat
• Proficient with content delivery and publishing to customer-facing support sites
• Knowledge of UNIX/Linux operating systems as a user and as a writer for developers and system administrators
• Familiar with Docs-as-Code, REST APIs, Python, Docker, Kubernetes, Jenkins, or Git - huge plus
• Familiar with PanDoc, Typora, VSD, and similar tools
• Familiar with Generative AI application to content development, styles and standards QA, providing consistent voice across content deliverables, and improving the customer experience
• HPE Cray Supercomputing product experience welcomed

Accountability, Accountability, Active Learning (Inactive), Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Engineering Services

Job Level:

Specialist

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $78,700.00 - $181,200.00

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .