Medicare Technology Operations - Head of Production Support

Summary

The Head of Medicare Technology Operations (MTO) Support is a results-oriented leader with demonstrated ability to build, lead, and inspire large teams to achieve success.  The complexity of the Medicare industry demands exceptional leadership that is able to manage ambiguity, prioritize near real-time, maintain a high level of situational awareness, and create a culture of activated personnel that are invested in the overall growth and success of our business.

The successful candidate is able to effectively champion and manage innovative changes in processes and technology appropriate for the needs of the organization. Strong ability to navigate and communicate to all levels of the organization an absolute must. A solid background in software development, program and project management, performance and service management, public and private cloud, and agile are table stakes.

MTO is uniquely positioned to work directly with engineering and business operations and partner to solve tactical and strategic problems. As such, the Head of Operations Support will have a seat at the table to define and execute a strategy that enables our business to thrive. As such, this leader will be compelled to build a strong culture that attracts top talent for both engineering and leadership roles throughout the organization. Our goal is not just to solve problems, but anticipate and mitigate risks before they happen, and when intervention is required, automation and self-resolution are the norm.

Roles & Responsibilities

• Lead first touch resolution, automation, and shift-left practice for production and business facing production-like environments and systems.
• Define and implement appropriate leading and lagging performance indicators that drive a culture of speed and quality across technology.
• Assess, re-engineer where necessary, and drive maturity with infrastructure and application support to ensure alignment with CMS requirements, business processes, tactical planning, and strategic vision.
• Manage department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
• Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.
• Implement an operations management practice, where data leads the continual assessment and refinement of process and performance across our technical ecosystem and the business operations landscape.
• Drive a high level of communication standards, ensuring that all levels of the organization can synthesize and act appropriately at the right time.
• Prioritize a documentation-first approach that ensures an effective, comprehensive knowledge base exists that all stakeholders adopt and extract value from.

Qualifications

• Minimum 15 years relevant technology architecture, development, and operations management experience.
• Minimum 10 years leadership experience in front-line and middle management.
• Adept with Agile methodologies and Service Management
• Consistent experience managing labor budgets of $10MM or more.
• Good understanding and technical knowledge of on-prem and cloud platforms.
• Knowledge of Medicare and CMS requirements preferred
• Experience with TriZetto products a plus.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 171,500 - 285,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.