Head of Implementation Operations

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Opportunity

At Slice, our business is built in trust. We are obsessed with ensuring every experience our shop owners have is at the highest quality, helping ensure we are always making the shops and their owners better. At the core of this is how our shops experience our products and services for the first time. The Head of Implementation Operations is a critical role tasked with leading the design and execution of scalable, world-class implementation processes that includes hardware & software installations, delivering seamless product adoption, exceptional customer experience, and operational excellence for pizzeria owners embracing Slice’s platform.

The Role

We are seeking a visionary and customer obsessed  Head of Implementation Operations to lead and scale Slice’s end-to-end process for hardware and software installations, product onboarding, training, and early lifecycle support. This strategic role requires a leader who obsesses about building incredible customer experiences, can build robust product implementation infrastructure for scale, manage a globally distributed team, all while optimizing for scale and efficiency. A key focus will be infusing a customer success mindset into every aspect of the implementation & installation process, ensuring that each deployment not only runs smoothly, but also fosters long-term satisfaction and success for our partners.

The Winning Recipe

Reporting to Slice’s SVP, Operations - our Head of Implementation Operations will have:

• 10+ years of experience managing complex hardware & software deployment projects, ideally in restaurant tech or a similar industry.
• Proven track record leading high-stakes implementations where flawless execution is essential to customer satisfaction.
• Built and led implementation teams at scale, involving large volumes and multi-faceted complexity (inside teams, field reps, and third-party installers).
• Strong technical background in hardware systems, installation processes, and troubleshooting methodologies, with direct experience overseeing deployments at scale.
• Proven ability to harmonize customer trust-building with operational efficiency and process improvement methodologies like Six Sigma.
• Exceptional people management skills, with experience hiring, motivating and developing high-performing, geographically distributed teams.
• Demonstrated ability to think strategically while executing tactically.
• Strong project management abilities, including scheduling, budgeting, and risk management, paired with excellent communication and problem-solving skills.
• Comfortable navigating fast-paced, evolving environments with a focus on integrating new technologies and optimizing for future growth.

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Flexible PTO
• Market leading medical, vision and dental insurance
• 401K matching up to 4%
• Monthly wellness reimbursement/stipend
• Weekly pizza stipend (Yes, that’s a thing!)

Salary Range: $200k to $250k + bonus + equity

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take around 2 weeks to complete and you’d be expected to start on a specific date. 

• 30 minute conversation with a Talent Acquisition Partner 
• 45-60 minute conversation with the SVP, GTM Operations 
• 30 minute conversation with Chief Revenue Officer 
• 30 minute conversation with a member of our leadership team
• Panel conversation
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

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