Contract Maintenance Coordinator, Southern California

What you will do

• Create a welcoming environment for our owners by ensuring homes are in excellent condition; support Maintenance Managers in successful execution of preventative maintenance, reactive repairs, and capital projects
• Work with Onboarding and Home Management to establish and manage recurring services for your portfolio, including landscaping, pest control, pool services, etc.
• Establish standards of excellence for each recurring service's scope of work and ensure standards are met by vendors 
• Support Regional Operations Manager of Maintenance (ROMM) in sourcing and managing third party vendors, reviewing estimates, and ensuring vendors execute projects on-budget, on-time, and on-brand
• Support triage and dispatch of work orders to facilitate timely resolution of maintenance issues; work closely with Maintenance Managers to provide central support as needed
• Track work order status, progress, and completion; support ROMM in managing SLAs and driving performance metrics
• Maintain professional, clear communication with all stakeholders, both internal and external; lead with solutions and drive forward momentum
• Support ROMM in managing and approving invoices; provide detailed reports to Accounts Payable for billback purposes and support profitability goals
• Support ROMM in developing SOPs and best practices to optimize workflows and improve service quality
• Organize and document project information in a timely, clear manner
• Work closely with Maintenance Managers and Home Managers to do what it takes to deliver an incredible owner experience

About you

• 3-5 years of experience coordinating and dispatching work orders in residential property management or similar; vendor management experience preferred
• Experience with basic property management accounting principles 
• Highly organized with an eye for excellent record keeping; strong attention to detail and proven track record of prioritizing tasks in order to meet tight deadlines
• Flexible and able to thrive in environments with high levels of ambiguity and shifting priorities 
• Strong communication skills, including the ability to convey critical information to stakeholders quickly and effectively, recommend solutions, and suggest opportunities for improvement
• Ability to build lasting relationships with industry partners
• Ability to work independently and manage multiple tasks, simultaneously
• Possess a leader’s mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job done
• Team player and have a can-do, will-do attitude; you’re willing to help whenever needed, including being available to provide support on weekends, evenings, and holidays
• Professional demeanor and strong ability to establish positive relationships with others; you will be working closely with Maintenance Managers and Home Managers to diagnose problems and address solutions in a collaborative manner
• Tech-savvy and / or motivated to adopt new and emerging technologies; you can manage work orders and update tasks on online platforms, and maintain a high level of responsiveness; Salesforce experience preferred

This is a three month contract position 

• Estimated 40 hours a week
• 25-30 dollars an hour depending on experience and location