Senior Customer Retention Specialist (SEMA)

Senior Customer Retention Specialist (SEMA)

Description -

Your Role

The primary objective of the Senior Customer Retention Specialist is to initiate, own and close renewal sales opportunities through engaging with strategic end-user accounts and authorized HP partners within a defined region.  

You will be working within a close team environment, where you will be responsible for effectively managing HP’s end-to-end renewal business, from partner and account management through to order placement.

The role requires active cooperation with multiple departments within the organization. Relationship building, strong interpersonal skills, and demonstrating a willingness to learn and adapt new skills are essential.

Role Responsibilities

Becoming part of a dynamic sales team ensures that each day presents new opportunities and challenges.

This position's main responsibilities include:

• Developing a comprehensive understanding of the service portfolio to successfully respond to customer and partner requests.

• Performing against a financial quarterly target for the assigned territory.

• Generating and driving the sales pipeline utilizing various CRM tools.

• Managing up-sell and cross-sell opportunities.

• Establishing a trust relationship with HP partners and strategic end customers.

• Understanding individual customer requirements to successfully drive deal proposals whilst working alongside the available Enablement resources.

• Analyzing reporting of lapsed, current, and future renewal opportunities. 

• Providing accurate weekly forecasting and visibility into sales activity.

• Engaging with HP Partner and End Customer Account Managers.

• Collaborating with cross-functional teams to shape management strategy.

• Identifying training needs and growth opportunities.

• Owning and driving partner escalations.

• Working alongside the Business Analyst to grow the service pipeline.

• Developing promotions and campaigns alongside the relevant departments to improve renewal rates.

• Interpreting renewal data and rates to facilitate internal and external Business Strategy meetings.

• Helping to mentor and onboard new starters.

Individuals who do well in this role at HP, usually possess:

• University degree

• Typically, 4-6 years of related experience (e.g. renewal sales, inside sales account management, pipeline management, technology sales).

• Demonstrable track record of sales success with strong selling capabilities, and an ability to process and retain large amounts of information.

• Fluent in English- verbally and written at business level – Required

• Working knowledge of German, French, Spanish - Preferred

What do we offer:

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. Multisport cards)

• Work-life balance support including work from home opportunities

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement