About Us
Dazzle is a market-leading facilities management company based in London, transforming the cleaning and maintenance industry through cutting-edge technology and a commitment to sustainable practices. With rapid business growth and a stellar reputation, we are seeking an enthusiastic and highly capable Evening Operations Support Executive to join our team and ensure our operations run smoothly during evening hours.
Why Join Us?
At Dazzle, we offer a dynamic, fast-paced work environment where no two days are the same. As part of our innovative team, you'll play a vital role in ensuring excellence for our clients and supporting our frontline teams. Here’s your chance to be part of a company making a difference with eco-conscious solutions while advancing your career in operations management.
Operational Coordination: Orchestrate smooth delivery of evening operations from 5 PM to 11 PM UK time, ensuring exceptional service for our clients and seamless support for our team.
Client Relationship Management: Act as a professional point of contact for clients, maintaining the Dazzle brand's integrity in every interaction.
Brand Ambassador: Represent the Dazzle name with pride, building trust and positive relationships with both cleaners and clients.
Attendance Monitoring: Track team attendance via our T&A app, promptly addressing delays or no-shows to ensure coverage at all sites.
Crisis Resolution: Manage unexpected challenges swiftly and calmly, offering creative and practical solutions to maintain operational excellence.
Communication Liaison: Update Account Managers with detailed reports on evening operations to ensure smooth handovers for the next day.
Supervisor Coordination: Monitor supervisor schedules, deploying them to urgent sites when needed to maintain service quality.
Safety Champion: Prioritize the safety and well-being of all team members on duty.
Multi-Channel Communication: Make timely calls and send messages to resolve issues, ensuring all sites meet high cleanliness standards.
To excel in this role, you’ll need to bring:
Outstanding Customer Service Skills: Proven ability to build rapport and manage relationships across all levels.
Excellent Communication: Polished phone and messaging etiquette, paired with strong written English for effective updates and reports.
Pressure-Handling Abilities: Thrive in high-pressure situations, making quick and informed decisions to keep operations on track.
Top-Notch Organization: Hyper-organized, with the ability to juggle multiple tasks without missing a beat.
Problem-Solving Skills: Resourceful and calm when managing crises, always finding a way forward.
Can-Do Attitude: Resilience and determination—you're someone who never gives up.
Tech-Savvy Approach: Comfortable using operational software, with solid IT literacy to navigate systems efficiently.
Industry Experience: Background in a similar service-based industry is highly desirable.
Leadership Qualities: Confident managing and directing others, including supervisors and cleaners.
Professional Growth: Opportunities to develop your skills in operations management and advance within the company.
Impactful Work: Be part of a forward-thinking company shaping the future of facilities management with sustainability and technology at its core.
Supportive Environment: Join a collaborative team that values innovation, accountability, and teamwork.
Competitive Compensation: Attractive salary package, commensurate with your skills and experience.
Good holiday package
Fully remote role!
If you're passionate about operations, thrive under pressure, and love solving problems, we’d love to hear from you! Apply now and help us redefine facilities management—one evening at a time.
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