Technology Operations Leader

As our Infrastructure Operations Manager, you'll step into a pivotal role within our team. Reporting directly to the IT Director for Enterprise Services, you'll become part of a vibrant group of 17 outstanding individuals where teamwork, communication, and celebrating successes are at the heart of what we do.

We want to know how you'll make this position yours , shaping it to reflect your unique talents and expertise. Your voice matters, and we're excited to see how you'll bring fresh perspectives to the table and make a real difference.

As the leader of our team, you'll guide us through growth, transformation, and service excellence. Cultivating strong relationships with both internal and external stakeholders will be key, as you collaborate closely with suppliers, senior management, product owners, and more.

Your team will oversee the infrastructure of three environments, ensuring smooth operations and driving continuous improvement. From managing Windows Servers to coordinating backup systems and incident response, your role will be dynamic and diverse.

But it's not just about ticking off a list of responsibilities. We're looking for someone who's passionate about leading, supporting, and nurturing our team's growth and development. Someone who can inspire with their leadership and drive us forward with enthusiasm and determination.

If you're ready to take on this exciting challenge, we can't wait to welcome you aboard!

What will you be doing?

As our Infrastructure Operations Manager, your main responsibilities will include:

• Leading, supporting, and nurturing our team's growth and development.
• Managing relationships with customers, stakeholders, and suppliers.
• Ensuring compliance with IRIS Policies and Procedures, including Change Management, OLA’s, and Security Policies.
• Overseeing infrastructure support for new service implementations.
• Assisting with cost and budget management.
• Handling project and task management, both internally and in collaboration with our Project Management teams.
• Creating and maintaining technical documentation, including processes and procedures.
• Identifying and presenting business cases to support Enterprise Service and IRIS Business Growth.

What are we looking for?

This role is ideal for candidates with the following skills and experiences:

• Experience working in an MSP (Managed Service Provider) environment or a similar technical background.
• Thorough understanding of technology and a proactive involvement in the technical journey with the team.
• Effective and inspiring team management, demonstrating ownership and driving the team forward with enthusiasm, particularly in overseeing remote teams across various time zones.
• Proficiency in generating evidence-based statistics to support business objectives.
• Enthusiasm and determination to acquire new skills and broaden experiences.
• Self-motivated, positive, and proactive approach to work.
• Forward-thinking mindset and a strong team player.
• Exceptional leadership skills showcased in your area of expertise.

In addition to the core skills/experience above, the following competencies are essential for success in this position:

• Empathy towards customers (both internal and external), with the ability to engage effectively with individuals at all levels.
• Demonstrated capability to cultivate relationships with diverse stakeholders, including team members, colleagues across the organisation, customers, and suppliers, while remaining approachable and open to engagement as required.
• Excellent communication skills, adept at conveying technical information to both technical and non-technical audiences.
• Strong documentation skills, including the ability to produce high-quality, detailed plans, processes, and procedures.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.