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Customer Success Manager - Quality (EU)

extra holidays - extra parental leave - work from anywhere - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United Kingdom, European Union

Offer summary

Qualifications:

7+ years in life sciences or software., Experience with large global companies., Customer-facing consulting experience required., Life science or related degree preferred..

Key responsabilities:

Support post-implementation for global customers.
Act as liaison between customers and Veeva.

Veeva Systems SME http://www.veeva.com

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s quality products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.

What You'll Do

Support 4-6 large, global customers post-implementation with Veeva Vault applications

Own the relationship with your customers’ application owners to understand their strategic objectives and challenges

Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs

Lead meetings with customers to demonstrate success and identify additional value opportunities

Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap

Facilitate cross-customer connections for collaboration opportunities and industry learning

Requirements

7+ years working in life sciences, software, or consulting

Europe (UK, France, or Germany)

Experience working with large global pharmaceutical companies

Customer-facing consulting experience

Managed relationships with executive stakeholders

Ability to travel up to 25%

Nice to Have

Experience in quality within a life sciences company

SaaS/cloud experience in the management of quality systems

Life science, computer science, or related business degree

Perks & Benefits

Work remotely

Health and wellness programs

1% charitable giving

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.