Do you want to be a part of an international team? We got you covered! Land this awesome opportunity we have for you and be the E-commerce Support we’re looking for!
Why you will love working with this Client?
Our client is a growing and trusted company in the US and a branded merchandise agency with in-house design, technology, and logistics capabilities. Now, they are expanding their business by building a team here in the Philippines. Join them now!
Location / Shift
Remote, Night Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position
Job Description
As an E-commerce Support, you will provide exceptional customer support via email, chat, and phone for ecommerce inquiries. You also have to assist customers with order placement, tracking, and returns processes.
Other key responsibilities:
- ● Troubleshoot issues related to product availability and payment processing.
- ● Collaborate with the logistics team to resolve shipping and delivery queries.
- ● Maintain detailed records of customer interactions and transactions in our CRM.
- ● Actively participate in training programs to stay updated on products and services offered.
- ● Provide feedback to management on common customer issues for process improvement.
- ● Coordination of the production of eCommerce orders
Qualifications
- ● Proven experience in customer service or ecommerce support roles
- ● Strong communication skills, both written and verbal
- ● Ability to effectively manage multiple tasks and prioritize workload
- ● Familiarity with ecommerce platforms and online retail processes
- ● Proficient in using CRM software and other customer service tools
- ● Excellent problem-solving skills and attention to detail
- ● Flexibility to work in varying shifts as required by the business
- ● Should have experience in the Promotional Industry
- ● Experience in BPO and GY (Graveyard) shift is a must
Why join optiBPO?
optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.
