Client Onboarding Project Manager

Cisive leads the industry in background screening, monitoring accuracy, quality, and trust for 40+ years. We work to empower the world’s largest and most highly regulated industries to optimize their talent programs and make their workspaces safer. Our PreCheck and Driver iQ vertical-specialized brands lead the healthcare and transportation industries with the most accurate background screening available. We believe in only the highest standards when it comes to an organization's safety and success.

Job Summary

This role specializing in Client Onboarding, plays a pivotal part in ensuring seamless transitions and exceptional experiences for Cisive clients as they join our platform solutions.  The Project Manager will oversee the end-to-end onboarding process while collaborating closely with internal teams and stakeholders to deliver timely and successful implementations.

Duties and Responsibilities

• Project planning and coordination:  Coordinate with cross-functional teams, including Sales, Operations, Implementations, and Client Support, to effectively execute onboarding activities.  Develop comprehensive project plans outlining tasks, timelines, and dependencies for each client onboarding.
• Client communication and relationship management:   Serve as the primary point of contact for clients throughout the onboarding process, establishing strong rapport and managing expectations.  Communicate project milestones, progress updates, and potential risks to clients and internal stakeholders in a clear and timely manner.
• Requirements gathering and solution design:  Work closely with clients to understand their unique business requirements and objectives.  Collaborate with internal teams to create tailored solutions that meet the clients’ needs and align with company capabilities.
• Implementation oversight and quality assurance: Oversee the execution of onboarding activities, ensuring adherence to project plans and quality standards.  Conduct regular reviews and quality checks to assess the completeness and accuracy of client setups and configurations.
• Issue resolution and escalation management:   Proactively identify and address any issues or challenges that arise during the onboarding process.  Escalate critical issues to appropriate stakeholders and leadership for timely resolution.
• Documentation and knowledge sharing:  Maintain thorough and prompt documentation of client requirements, project statuses, and implementation details.  Share best practices and lessons learned from onboarding experiences to contribute to continuous improvement efforts.

Minimum Qualifications

• High School Diploma or equivalent required
• Bachelor’s degree preferred, with Project Management experience
• Minimum of 2 years prior experience in a project management 
• Excellent written and verbal communication skills
• Prior technical documentation experience preferred
• Experience in the Background screening industry preferred
• Demonstrated success in driving projects to completion and managing demands of multiple projects at once
• Prior experience utilizing Salesforce, Jira or CRM required
• Must have a positive attitude and strong relationship building skills with clients and colleagues
• Ability to work in a fast-paced and high volume environment with critical deadlines