Senior Service Sales Learning Specialist

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer: 

• Competitive salary 

• Paid vacation/holidays/sick time 

• Comprehensive benefits package including 401K, medical, dental, and vision care 

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

What you will do:

The Senior Service Sales Learning Specialist will be a critical enabler and change influencer in our mission, with a strong focus on driving sales excellence within the service business.

Your challenge will be to influence, develop and deliver service sales learning curriculum to transform Johnson Controls from an industrial company to a digital industrial company. As the commercial and service sales expert, you will develop service sales learning deliverables by partnering with service solution leaders, global lifecycle solution experts, and field service sales experts.  You will leverage your field experience in sales, service lifecycle knowledge and experience to connect the service sales solutions for your learners.  The Sr. Service Sales Learning Specialist will work closely with key stakeholders to stay updated with evolving service solutions, design, develop, and deliver training.  You will also evaluate training effectiveness and drive continuous improvement for upskilling our frontline sellers.  Requirements include sales skills, consultative skills, strong learner-focused mindset, business acumen, a willingness to act amid ambiguity, strong project management skills and the ability to operate in a fast-paced, cross-functional environment.  Does this sound like you?  If so, keep reading!

What Impact Would You Have?

Everyone wants to feel like they’re having an impact.  In this position, you absolutely will.  You will have the opportunity to:

• Drive service sales excellence by using data to lead engaging and effective learning solutions.

• Engage in the end-to-end process of identifying business needs, partnering with sponsors to design training and change solutions, and ensuring effective learning delivery and maintenance.

• Impact frontline sellers and leaders to build new skills, improve their ways of working and strengthen their performance. 

• Investigate new opportunities and develop effective training that is impactful and inventive. 

• Align your ingenuity and innovative ideas with the global strategic plan of the business. 

• Learn on a day-to-day basis about how Johnson Controls products and technology support our customers’ business objectives and are propelling the industry forward.  

How you will do it:

Expertise and business partner

• Collaborate with service solution leaders, global lifecycle solution leaders, field sales leaders, and service sales enablement leaders to stay updated with evolving service solutions

• Act as an internal consultant to combine multiple perspectives into holistic solutions that maximize impact to the business.

• Use strong project management skills in developing outcomes that positively impact the business.

• Develop and monitor service sales training programs for frontline service sellers across all domains of North America’s field business.

• Building systems, BAS or digital software solutions for buildings – service, or sales  field experience is strongly preferred.

• Demonstrate impact to service sales business results through learning KPI’s. Report results as part of our ability to show financial impact to the business.

Design, development and facilitation  

• Lead the knowledge and skill inputs to design service sales programs classes and curriculum

• Lead the skill and knowledge gap analysis for service sales roles across all domains

• Consult, propose and develop service sales learning solutions to meet the knowledge, and skills gaps across different service sales roles

• Be effective in prioritization to focus on the most impactful areas, and learning interventions for highest impact

• Lead the update and continuous development of service sales learning curriculum and learning journeys

• Collaborate and partner with sales facilitators who lead new hire, and tenured seller program for connecting the programs.

• Deliver service sales sessions as required to sellers, and / or bring in SMEs for your sessions.

• Evaluate existing programs for effectiveness, and redesign solutions when necessary; leverage a variety of measurement and evaluation techniques to obtain and use data to drive your learning curriculum impact

• Hold learner interviews, focus groups, needs analyses, and develop personas to identify and address learning needs.

• Collaborate with and support a strong global team environment.

• Leverage innovative learning technologies and platforms to deploy learning, including the Johnson Controls Learning Hub (LXP), LMS (Learning Management System), and uLearn (video streaming service).

• Maintain current knowledge of trends and issues in learning design, training, and technical field operations acting as a thought leader and finding ways to iterate on your solutions.

• Work very closely with team members who will develop your designs.  Need your ability to flex on time, as we have a global team. 

What we look for:

• Technical- JCI’s portfolio of products is complex, so we need someone who is quick to grasp how building environments are created and business lines organized.  Don’t worry, we’ll help you with that!  Can quickly learn different platforms like Learning Experience Platform, and various learning management systems.

• Educated – Holds a Bachelor’s Degree in Instructional Design, Education, Adult Learning, Engineering, or equivalent practical experience in the service/sales field.

• Empathetic – Ability to connect with learners while enabling change. Understanding of human-centered needs to allow individual growth through learning and personal development.

• Innovative – Thinks outside the box, is creative and forward thinking; constantly looking forward at new technologies or ideas.

• Flexible – Very comfortable with grey areas; can adapt and change to meet frequently evolving business needs.

• Detailed – Realizes the importance of details in leading to impactful outcomes.

• Collaborative – Builds true partnerships with other learning designers, program managers, and business partners.

• Ambitious – Willing to assume authority, take risks, and set clear goals for career development.

• Professional – Has personal ethics, does quality work and has a positive attitude.

• Articulate – Your writing and communication skills must be strong.

• Field Experience – 6+ years of sales or service  experience. Implementation of Buildings Systems and software solutions preferred.

This position reports directly into the Learning and Development organization and leads service sales learning initiatives enabling north America service sales growth by investing in our employee’s sales acumen powering service business. If you’ve read this entire job description and are excited, we want you to go through the application process ASAP.  Feel free to include the reasons why you’d be a great fit for this position, and what you think you would add to our talented team. 

NOTE: This is a virtual/remote position considering candidates who reside within the Eastern and Central time zones of the United States.

#LI-Remote

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.