Remote Contact Center Instructional Designer / Trainer

The 700 Club Prayer Center

The Christian Broadcasting Network (CBN) is looking for an Instructional Designer / Trainer to be responsible for developing, designing, and implementing effective and engaging employee learning experiences to support organizational goals and objectives. This role partners with training management, department stakeholders, and subject matter experts (SMEs) to properly identify training needs, create training deliverables, and support analysis and reporting on the outcomes of these learning deliverables concerning the organization’s goals and objectives.

The successful candidate will have the following qualifications:

• Ability to work from home with access to a high-speed internet router
• Working knowledge as an instructional designer, using instructional design practices, principles, and methodologies such as ADDIE and Mayer’s Principle
• Learning Management System (LMS) administration experience and knowledge is preferred
• Ability to design and develop e-learning materials such as SCORM files, xAPI files, videos, documents, and more using standard online instructional tools such as Articulate 360, Canva, Microsoft 365, Camtasia, etc.
• Experience with training delivery techniques including in-person, virtual classroom facilitation, independent online e-learning, and hybrid models
• Efficient computer and software skills including foundational understanding of technology troubleshooting, Microsoft 365 software (especially Word, Teams, and PowerPoint), and experience with utilizing a Learning Management System (LMS)
• Strong ability to take complicated topics, especially those related to technology or systemic processes, and communicate them in an effective and achievable manner to learners
• Strong time management and organizational skills with ability to successfully manage multiple projects and establish priorities while maintaining attention to detail and delivering high quality and productivity
• Flexible with ability to work well under pressure and consistently meet deadlines
• Excellent oral, written, and presentation skills
• Strong problem-solving, analytical, and decision-making skills
• Strong ability to think creatively, operating with a solution-driven mindset and can-do attitude in all areas of work
• Strong professional collaboration and communication skills including the ability to share and apply feedback, resolve conflicts, and create unity in project or team environments
• Excellent interpersonal skills with ability to interact positively and professionally while working with others, operating as an ambassador of CBN’s values, mission, and goals in all settings and circumstances
• Self-motivated with ability to work independently and well as be an effective member of a team
• Knowledge of the Bible and the ability to pray concise, scripture-based prayers
• Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
• Strong demonstration of personal accountability and self-awareness, continually seeking ways to improve and innovate performance and contribution
• Bachelor’s degree in education, psychology, communication, or similar preferred

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions.  If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.

We are unable to give full consideration to resumes without applications.