Small Acct TL W2 - 1500

Voted “Best Place to Work in FL”* by the Sun Sentinel!

We’re searching for customer service agents to join us here at our dynamic call center. This is a full-time work from home opportunity. You will be required to have your own equipment.

In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition between channels at any time.

Job Responsibilities:

• Strong desire to be helpful and take ownership and resolve customer situations
• Guide callers through troubleshooting, navigating the client’s menus
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Provided customer relationship management tool to research inquiries and document customer interactions
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

Qualifications:

• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Must be able to communicate effectively with customers, management, and co-workers.