GSS Customer Retention Sales Manager

GSS Customer Retention Sales Manager

Description -

Description

At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

We offer a thriving performance-based environment which encourages collaboration, diversity and inclusion. We put a strong focus on integrity in everything we do, and we play to win as a team. We are looking for a Retention Sales Manager to manage the Retention sales team within the GSS Customer Retention Sales Team.

In this role you will use your skills to coordinate and direct the activities of the Retention Sales Team to support the revenue success of both channel and territory renewal sales. Responsibilities include supervising service sales specialists, sales forecasting, and pipeline management. This role will manage the SEMA & CEE Regions.

Responsibilities

• Sets clear and achievable sales goals for the team in alignment with the organization's overall sales objectives. 

• Cultivates strong professional relationships with key IT and business executives at the client's organization to identify opportunities and drive ongoing profitable revenue growth.

• Assesses and manages employee performance, offering guidance and support to individuals in overcoming selling challenges to drive pursuit and deal closure.

• Conducts in-depth sales forecasting by analyzing historical data and market trends to predict future sales and revenue.

• Generates and presents comprehensive sales reports to upper management, offering valuable insights into sales performance, trends, and opportunities.

• Manages the sales budget, making resource allocations, monitoring expenses, and striving for cost-effectiveness.

• Develops methods for supporting change and innovation across the organization to improve sales efficiency.

• Delivers continuous training and development programs to empower the sales team with enhanced product knowledge, selling techniques, and customer engagement skills.

• Ensures that the sales team operates within industry-specific regulations while adhering to legal and ethical standards.

• Performs talent management responsibilities including recruitment, performance management, coaching, and career development.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, business management, project management, or a related field.

• Fluent English- spoken and written at business level (required)

• Fluent German- spoken and written (required)

• Working knowledge of French, Spanish - (would be an advantage)

Knowledge & Skills

• Account Management

• Business Development

• Business Planning

• Business To Business

• Customer Relationship Management

• Direct Selling

• Finance

• Key Performance Indicators (KPIs)

• Market Share

• Marketing

• Merchandising

• Regional Sales

• Sales Management

• Sales Process

• Sales Prospecting

• Sales Strategy

• Sales Territory Management

• Salesforce

• Selling Techniques

• Value Propositions

What do we offer:

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. Multisport cards)

• Work-life balance support including work from home opportunities

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement