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The Account Manager will source, secure, and manage the transportation needs for new and existing Gampac customers. This includes daily conversations about freight lanes, rates, and solutions Gampac has to offer. Consistently adding new customers, growing current accounts and current account modes of transportation is an essential function of Account Managers.RESPONSIBILITIES
Sourcing and securing freight, carriers, and customers utilizing creative methods including but not limited to: Internet searches (DAT, Internet Truck stop), Past Contacts, Website leads, and Business Development leads
Creatively find new solutions for customers
Develop opportunities from the Business Development Team
Account management and growth of smaller assigned accounts by sourcing and securing opportunities from within each account.
As primary contact for your customers, you will be responsible for managing the relationship between the customer and Gampac.
Ensure accurate data capture, data integrity and system entry in all customer related functions.
Effectively utilize data and problem-solving skills to proactively resolve customer issues.
Create new customer account opportunities from prospecting to generating leads.
Lead Associates including scheduling, time tracking, performance feedback, and training.
Monitor current loads and proactively identify, communicate and resolve issues for customers.
Support A/R in collections of past due invoices for your customers.
Other duties as assigned.
RELATIONSHIPS
Internal: Gampac Operations, Carrier Sales, Pricing, leadership and other sales associates.
External: Manage the relationship with assigned current and new customers as well as qualified leads.
WORK ENVIRONMENT
Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.
MINIMUM QUALIFICATIONS
Minimum of one (1) year of brokerage experience
Basic understanding of brokerage operations and geographic freight markets
EDUCATION
BA or BS degree or equivalent experience
CERTIFICATIONS/TRAINING
N/A
LICENSES
N/A
PREFERRED QUALIFICATIONS
Basic understanding of brokerage operations and geographic freight markets
Prior demonstration of effective negotiation skills
Existing customer and/or carrier base is a plus
Ability to work in a fast-paced team environment and possess independent work desires
Detail-oriented and able to meet scheduled activity deadlines.
Positive, influential communication skills
Punctuality and a good work ethic are critical.
Knowledge of Microsoft Office (Excel, Word, etc)
Excellent customer service skills including the ability to effectively serve our customer’s needs.
Ability to pass a pre-employment drug screen and background check
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $ 51,700.00 and 82,000.00.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
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