SIU Property/Homeowners Investigator

Key Responsibilities:

A Day in the Life of a SIU Property Investigator:

• Researches and responds to moderately complex customer communications, concerns, conflicts or issues

• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process

• Reviews moderately complex singular claim referrals and fraud indicators to determine SIU acceptance

• Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads

• Has frequent customer interaction of a moderately complex nature, including taking statements, responding to document requests and handling non-formal complaints, occasionally conducting scene investigations or neighborhood canvasses

• Conducts moderately complex online data application searches, research, and evaluation

• Conducts thorough investigations of moderately complex, individual claims in a singular discipline that are potentially fraudulent to determine if payment is warranted

• Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to Market Claim Office for further handling and settlement

Preferred Qualifications:

You’re a great match for this role if you have: 

• You have a 5 years of claims handling experience in the property/homeowners line of business

• Prior SIU experience is a plus

• You have a strong background in negotiation and conflict management   

• Value providing an effortless customer service experience 

• Are organized and able to multi-task in a fast-paced environment 

• Are known for clear and professional communication – both written and verbal 

•  Have flexibility to work all different time zones and have an active adjusters license

What’s in it for you? 

• Paid training and licensing 

• Internet reimbursement 

• Generous paid time off (PTO) 

• Tuition reimbursement  

• Discounted gym memberships 

• Cafeteria style health insurance plan- starts day one! 

• 401K match and pension plan 

• Volunteer opportunities + matching donations  

• Visit AllstateGoodLife.com to learn more 

Homebased/Remote

• This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. 

• This position is eligible for a $80 monthly connectivity reimbursement to offset the costs of internet and phone expenses.”

• In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.

• Allstate will provide a technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) 

In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.

Location:

This position is not available for Alaska, Hawaii, and Puerto Rico residents

Internals:

Employees who have been in their current role for at least one year will receive screening preference.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

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