Intake Agent (Call Center)

Intake Specialist
Location:  Fully Remote
Pay Rate: $18.23 per hour
Start Date: TBD
Training Hours: M-F 8am-4:30pm ET, then schedule will be assigned:
(Expected shifts to be 8 hours per day, Position requires schedule flexibility. Weekend and evening shifts may be required. Permanent schedule to be decided after training. Phone hours are from 9am-7pm ET.)
 
Job Summary

• The Intake I (IQA) Associate takes in-bound calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process.
• Maintains complete, timely and accurate documentation of all requests, and transfers all clinical questions and judgement calls to the nurse or pharmacist.
• The Intake I (IQA) Associate will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team.

In this role, you will be responsible for:
• Training and working virtually- Working independently but be self-aware enough to know when to ask for help
• Utilizing multiple software systems
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
• Be technically capable to understand trouble-shooting steps and be able to communicate the results to leaders or IT
• Ability to effectively communicate verbally with members and prescribers while managing multiple software systems
• Critical thinker/problem solver
• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
• Proficient in navigation of multiple computer applications
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
Experience:
1 Year Prior authorizations experience
3 Years data entry
2 Years Call Center-Healthcare customer service
Education:
High School Diploma/ GED
 
 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly rate for this remote role is $18.23. This reflects the target compensation for the position across all US locations. This position may also be eligible for incentive compensation based on individual and/or company performance.
 
NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
 
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.