Customer Service Representative- Initial Loss

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.  

Position Summary:  

If you’re a Customer Service professional with a passion for helping others, it’s time for you to take advantage of this unique opportunity. We are seeking a Bilingual Claims Customer Service – Initial Loss to work at our Kemper office in our Henderson, NV location. In this role, you will serve as the first point of contact for our customers and provide them with an exceptional customer experience. No experience is required in the insurance field for this position. We offer a paid state-of-the-art training program, to get you prepared on everything you need to know about insurance claims and help you succeed in this role.   

Position Responsibilities:   

• Always provide superior and responsive customer service in a call center.   

• Receive incoming calls from customers regarding claims.  

• Enter information into the claims system Initiating the claims handling process.  

• Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.  

Position Qualifications:   

• 1 year of customer service or call center experience required  

• High school diploma or GED required  

• Excellent telephone etiquette  

• Good typing skills – 25 WPM with 95% accuracy required   

• Excellent planning and organizational skills  

• Bilingual in Spanish and English, is preferred

Work from home disclosure - The selected candidate will be required to report to the office for initial training 5 days a week until proficiency is achieved. Once proficient, the employee may become eligible for a hybrid work from home schedule, reporting to the office 2-3 days a week or as needed based on business requirements. Remote work is contingent on meeting performance metrics. 

The range for this position is $15.82 to $26.35 . When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)  

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.   

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.  

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.