Senior Technical Writer/Content Developer

Position Summary:

The Technical Writer/Content Developer works in the User Enablement group to write and edit technical documentation and training curricula for insightsoftware products, primarily for the Clausion financial consolidation and planning products.

• Capable of understanding and clearly describing complex technical information.
• Comfortable working independently and in a team.
• Confident soliciting information from subject matter experts.
• Enthusiastic about learning new skills, technical processes, and tools.
• Capable of juggling multiple responsibilities and shifting priorities.

Core Responsibilities:

• Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes.
• Contribute to documentation for our products, which includes working with consultants to deliver clear and concise documents for our customers.
• Install and use the assigned insightsoftware products, and develop an in-depth understanding of them
• Support multiple product lines concurrently.
• Adhere to processes, standards and schedules for documentation and curricula.
• Manage and support product localization.

Required Qualifications/Experience:

• Bachelor’s degree in technical writing, English, or other major .
• 6+ years of technical writing experience in a software company 
• Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience.
• Strong written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents.
• Knowledge of HTML, XML, and related technologies.
• Familiarity with structured documentation and single source authoring.
• General knowledge of IT-related concepts.
• Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and versioning, 
• Curiosity about technical processes and tools.
• Experience creating multilingual documentation.

Desired Qualifications:

• Experience in information mapping, task-based documentation, content strategy.
• Experience with style guides such as the Microsoft Writing Style Guide.
• Familiarity with tools such as Madcap Flare, Paligo, and the Adobe Technical Communication Suite.
• Familiarity with developing in-app guidance using tools such as WalkMe or Pendo.
• Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia.
• Exposure to ERPs or database technologies.
• Working knowledge of Web formats and technologies such as CSS, XSLT, and JavaScript.
• Ability to conceptualize graphics on complex topics.
• Experience working in a multi-disciplined team with geographically distributed co-workers.

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.