Product Owner

General Summary:

The Product Owner is responsible for reviewing, analyzing, and evaluating business systems and user needs. This role works in partnership with cross-functional teams to assist in project direction and ensures projects are well coordinated. 

Essential Duties and Responsibilities:

• Provides support to the cross-functional teams, with a high attention to detail
• Identifies, defines, and analyzes problems to understand the cause and impact to design solutions
• Creates outcome driven solutions to problems defined by the Product Manager
• Conducts intentional, methodical research into product area(s), including partner interviews, competitive research, and internal stakeholder discussions.
• Performs a variety of tasks to ensure successful delivery of a defined objective for the scrum team by writing clear user stories and user acceptance criteria
• Verifies document requirements to define project scope

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently on projects and processes with minimal supervision
• Broad theoretical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirements 
• Strong analytical and problem-solving skills 
• Strong team player with the ability to build positive and collaborative relationships within the ConnectWise organization 
• Willingness to call or speak with customers directly 
• Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences 
• Can clearly articulate problems we are trying to solve when engaging with the team and stakeholders
• Strong documentation skills 
• Knowledge of Scrum & Agile Methodologies 

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience  
• 2+ years of related experience 

Working Conditions:

• Remote or hybrid depending on location 
• 0-10% travel may be required