Customer Business Partner - Renewals

Location: US based Remote role - EST hours 

Who we are:

We are THE Asset Intelligence Cybersecurity Company. Armis specializes in protecting enterprises from the ever-evolving threat landscape. Our innovative platform is designed to discover, monitor, and secure all connected devices within an organization, providing unparalleled visibility and control. With a focus on IoT (Internet of Things) security, Armis is at the forefront of safeguarding businesses against cyber threats.

We See, Protect and Manage all physical and virtual assets, whether they're IT, OT, IoT or medical, from the ground to the cloud. Ensuring that the entire attack surface is both defended and managed in real time.

As a Customer Business Partner at Armis, you’ll play a key role in managing the renewal process of our fast-growing customer base while working closely with Customer Success Managers and Account Executives.

As a relatively new team, you will be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.  We pride ourselves on giving you the room to stretch and grow professionally while helping us make significant improvements to our renewal program. 

What you will do...

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Enlist the efforts of Customer Success Managers and senior management when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes to close - including renewal CTA management, quote creation, maintaining Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close.
• Work with CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
• Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc
  
  

What we expect...

• 4-6 years experience in a Sales, Customer Success, or Renewals Management role
• Intellectually curious self-starter with a knack for problem-solving
• Experience with negotiation and discussing pricing terms
• Experience in a customer-facing role
• Has managed a book of business or prospect target list effectively
• Comfortable with a high volume of accounts and live engagements with prospects/customers
• Familiarity with contracts, terms of service, and legal issues
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
• Phenomenal organizational skills and attention to detail
• Experience with Salesforce (particularly working with the ‘opportunity’ object)
• Gainsight experience preferred
• Experience with Forecasting tools is ideal (e.g. Domo)
• Ability to work effectively with many different personalities and cultures.
  
  

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.

Salary range guidance for this position is: $63,000-$85,000 per year.

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.