IT Associate

About Rialtic

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io.

Location: Atlanta, GA (On-site)

About Rialtic
Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital, and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product helps health insurance companies take control of critical processes while reducing costs, increasing efficiency, and improving quality of care. For more information, visit www.rialtic.io.

The Role
As an IT Specialist at Rialtic, you will play a vital role in ensuring our Atlanta office operates seamlessly. You will manage a diverse set of responsibilities, from providing end-user support to maintaining infrastructure and SaaS systems. This role is perfect for someone eager to make a significant impact in a fast-paced environment while contributing to the growth and success of our mission-driven company.

Responsibilities:

• IT Support: Provide on-site and remote troubleshooting for hardware, software, and network issues. Ensure SLAs are met and maintain excellent customer service.
• Employee Onboarding/Offboarding: Set up accounts, configure devices, and manage user access.
• Hardware & Security: Deploy, repair, and secure devices, enforcing compliance policies and responding to incidents.
• Documentation: Maintain IT knowledge bases, user guides, and compliance policies.
• Compliance & Audits: Support SOC 2, HIPAA, and HITRUST requirements, including quarterly access reviews and audit evidence collection.
• Office Support: Maintain local network, Wi-Fi, and video conferencing systems.

You Have:

• 4+ years of IT support or system administration experience.
• Proficiency in Windows and/or macOS, hardware troubleshooting, and network issue resolution.
• Familiarity with ITSM tools (e.g Jira Service Management, ServiceNow), 
• Strong communication and multitasking skills with a customer-focused approach.
• Knowledge of SaaS tools like Google Workspace, Zoom, Slack, and Notion

Bonus Points:

• Experience creating and maintaining IT Standard Operating Procedures (SOPs) with a compliance focus.
• Familiarity with IT automation tools like Workato, BetterCloud, or Zapier, especially when integrated with HRIS, ERP, SSO, or ticketing systems.
• Intermediate scripting knowledge and experience working with APIs for automation or reporting.
• Familiarity with code repositories and a willingness to collaborate on reusable IT scripts.

Rialtic Values

• High Integrity: Do the right thing and provide honest feedback while respecting others.
• Customer Value Comes First: Prioritize delivering value to our customers.
• Work as One Team: Foster collaboration and inclusivity to advance our mission.
• Be Bold & Accountable: Speak up, take responsibility, and continually improve.
• Pursuit of Excellence: Innovate, iterate, and strive for the best outcomes.
• Take Care of Yourself & Others: Prioritize well-being for yourself and your teammates.

Rialtic Benefits:

• Competitive compensation with meaningful equity.
• 401k with company matching.
• Flexible PTO and wellness stipend.
• Comprehensive health plans with generous contributions to premiums.
• Mental and physical wellness support through TalkSpace, Teladoc, and One Medical.
• Freedom to work in a way that suits you best, with a home office stipend to enhance your setup.

Join Rialtic and help revolutionize the healthcare industry! Apply today to be part of a collaborative and impactful team.

Rialtic Values

• High Integrity
• Do the right thing. Provide candid feedback. Be humble and respectful.
• Customer Value Comes First
• Delivering value to our customers is our North Star.
• Work as One Team
• Collaborative, inclusive environment to advance our mission.
• Be Bold & Accountable
• Speak up. Take accountability. Continually improve.
• Pursuit of Excellence
• Innovate, iterate and chase the best possible outcomes.
• Take Care of Yourself & Others
• Prioritize the health and wellbeing of yourself and your teammates

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Rialtic, we have built a total rewards philosophy that includes fair, equitable, competitive compensation that is performance and skillset based.

Our strategy is based on robust market research, including external advisory and salary sources specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity.

Rialtic is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We will not have access to your personal Equal Employment Opportunity Commission information during the interview process.

Rialtic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request a reasonable accommodation, please let us know in your application or email us at talent@rialtic.io.

TO ALL RECRUITMENT AGENCIES:

Rialtic does not accept agency resumes. Please do not forward resumes to Rialtic employees or any other company location. Rialtic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.