Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.
Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.
Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.
Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
We’re looking for a Consultant to join our Professional Services team. You will be the quarterback on each implementation, responsible for the successful delivery of your accounts, as well as the expansions of existing accounts.
You will partner with Account Executives and Customer Solutions Consultants to support services activities with technical and consultative expertise during the final stages of the sales cycles. After a seamless handoff, you will support the account team by leading the implementation - executing on the agreed upon deliverables, in the agreed upon timeframe. Additionally, you have a mindset of ongoing process improvement. You constantly ask, “How could we do this better?” in order to develop new solutions for individual client challenges.
You describe yourself as a deep thinker with a knack for problem solving. What motivates you is an opportunity to play an integral role in shaping the future of customer experience through automation. As an innovator and trailblazer in the space, you will not just be implementing a conversational AI solution - you will be changing the way businesses communicate.
The expected salary range for this position is $91,000 to $108,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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