Customer Care Specialist (APAC)

The Team:

Our customers are at the heart of everything we do and they come from a variety of industries and different backgrounds. No prior automation experience is needed to use Make. As a Customer Care Specialist you will act as an automation expert to guide and educate our customers in order to help them grow and expand their business with Make. You will be in the frontline helping our customers resolve any issues that they might have when it comes to using the platform. You will be dealing with a variety of inquiries ranging from highly technical to understanding the basic tools and features Make has to offer. The key to success in this role is passion towards helping others and possessing strong problem-solving skills.

Roles & Responsibilities

• Engage with our customers to solve any issues they might be experiencing when using Make
• Assist customers with automating their workflows on Make
• Escalate issues internally  in order to continuously improve our platform 
• Provide best practices to our Community so that Customers can effortlessly automate their workflows with Make 
• Capture valuable Customer Feedback to support continuous product and process improvement 
• Contribute to improving Customer Care processes and systems by sharing recommendation with your peers and your managers
• Cooperate internally to keep product and process documentation up to date to ensure efficient internal and external knowledge sharing

The qualifications you need:

• English fluency
• 2+ years of Customer Support experience within a SaaS company
• Proven ability to problem solve complex customer issues and willingness to go above and beyond to meet customer expectations
• Excellent written and verbal communication skills
• Emotional intelligence
• Desire  to create a trustful and valuable relationship with our Customers
• Strong technical acumen
• True ability to understand  customer needs and constraints 
• Strong appetite for automation and excellent understanding of API ecosystems (endpoint management, webhooks…)
• Very good knowledge of Integration ecosystems and good understanding of automation market
• Coding experience would be an advantage
• Technical or hands-on experience with no-code automations tool would be a plus
• Excellent written communication skills
• Team spirit and humility
• Flexible with shifts- AMS: (Americas) On-premise from 9pm to 6am IST (India Time) 
• APAC:  On-premise from 6am to 3pm IST (India Time) 
• Location- Bangalore (On Premise)

• The unique opportunity to work within a new category of technology and industry-leading No-code product
• Multinational team with 42 nationalities creating the future of automation
• Great compensation and benefits packages (stock options, generous time off, parental leave, and more)
• Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
• An open-minded culture with innovative, autonomous teams
• We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

Make (formerly Integromat) is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. Make enables individuals, teams, and enterprises across all verticals to create powerful custom solutions that scale their businesses faster than ever. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.Make was acquired by Celonis in 2020, and currently operates as an independent business unit under the Celonis umbrella. As we continue to grow, we look forward to hiring the best talent from all over the globe for all our areas and departments.