North America Sales Manager, E-Commerce/Amazon

North America Sales Manager, E-Commerce/Amazon

Business Purpose

As part of a growing Americas Commercial team, WaterWipes is looking for an accomplished and strategic Sales Manager of E-Commerce/Amazon. This critical role within the organization will own E-Commerce Business Development and support the Amazon USA and Canada commercial business. This sales leader will set the strategy for WaterWipes E-Commerce Account expansion. This role will directly manage the P&L, sales targets and all daily functions of our E-Commerce accounts, and support the Senior Sales Manager E-Commerce/Amazon on Amazon USA and Canada specifically. They will be driven by a desire to grow E-Commerce America sales channel strategically and with a focus on long term results. This person will have an entrepreneurial spirit and be driven by consistently developing relationships, setting sales strategy and operating with a one market approach.  This role works remotely.

Overview of the Role

The Sales Manager of E-Commerce/Amazon will report into the E-Commerce Commercial Director and be responsible for all aspects of E-Commerce business development. This will include daily maintenance of the multiple e-commerce accounts, in depth forecasting, analysis of sales reports and account relationship management. They will focus on opening new accounts and set portfolio plans that drive the overall growth with a strategic omni channel and one market approach. They will support the E-Commerce Commercial Director and Senior Sales Manager in mining and analysing sales data for Amazon Americas as well as other E-commerce Accounts.

The right candidate will be excited by new business development and the ability to own/build the E-Commerce account strategy.

This Sales Manager will communicate and work effectively with all cross-functional teams, including but not limited to Marketing, Supply Chain, Finance and other sales counterparts ensuring the business is tracking against all KPIs.

They will embody the core values of WaterWipes, which are to Be Brave, Be Excellent and Be Respectful at all times. This role will be part of a global team, and is fully remote. There will be a strong preference for this role to reside on the East Coast of the United States in the Eastern Standard Time Zone.

E-Commerce/Amazon Sales Manager Job Description

Responsibilities

• Own all aspects of new business development for the E-Commerce Sales Channel

• Proactively identify opportunities to expand WaterWipes existing E-Commerce account base and own entire process of on-boarding and subsequently managing these accounts
• Drive relationships and profitable growth with multiple E-Commerce accounts simultaneously
• Work with E-Commerce Commercial Director on strategy for E-Commerce sales on a daily basis
• Support the 1P relationship with Amazon (both USA and Canada), working directly with the WaterWipes Senior Sales Manager to be a best in class partner for Amazon
• Mine, analyze, and report on all relevant data, including sales and consumer data and any additional KPIs by account
• Set Omni Channel Strategies and tactical plans to optimize growth with multiple accounts cohesively
• Monitor and report financials from both internal and external reports, generating analysis and communicating clearly to E-Commerce Commercial Director and relevant key stakeholders
• Partner with supply chain and logistics both internally and externally, onboarding new accounts, tracking POs, chargebacks, SKU volumes, stock levels, and all relevant metrics
• Develop and distribute accurate data using SAP, Profitero/Edge, Amazon Vendor Central and other relevant sources in support of S&OP
• Clearly communicate decisions and rationale with cross-functional team members and retailer partners through email, phone, and presentations in a timely manner
• Manage projects and daily tasks with a keen sense of urgency and attention to detail
• Adapt plans and expectations in line with changing circumstances, and communicate rationale to solutions
• Create Power Point presentations for internal and external business updates utilized at every level of the organization

Requirements

• A minimum of 5+ years of experience in Sales/Account Management, with 3+ years working with E-Commerce accounts
• Experience working with Amazon 1P and/or 3P 
• Proven success managing a key, mass or global wholesale/commercial business
• Desire to own end to end responsibility for a fast paced and growing sales channel
• Ideally experience of working with consumer goods
• Entrepreneurial mindset and a desire to identify and build new E-Commerce Sales opportunities
• Comfortable presenting both in person and virtually to a diverse audience (including external stakeholders and executive leaders)
• Ambitious, creative and results driven attitude
• A love of diving deep into data and insights to make decisions and drive results
• A solid self-starter mentality and ability to own and drive projects independently
• Excellent organisational and time management skills with strong attention to detail
• Advanced presentation, communication, negotiation and problem-solving skills
• Ability and willingness to travel up to 20% of the time and work across time zones (i.e. PST & UTC)

Competencies

• Communication
  • Experienced and comfortable presenting complex topics to large diverse audiences
• Accountability
  • Delivers on commitments in a timely manner
• Decision Making
  • Makes thoughtful and informed decisions
  • Explores alternative and innovative solutions to problems
• Driving for results
  • Holds themselves and others accountable for achieving results
  • Regularly reviews and adjusts plans and resources to ensure objectives are achieved
• Managing Resources
  • Adapts plans and expectations in line with changing circumstances
  • Regularly reviews processes and systems to ensure they are effective