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Customer Care Representative (EMEA)

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 
France, EMEA

Offer summary

Qualifications:

Strong understanding of customer support, Excellent problem-solving skills, Experience in live chat and email support, Passionate about delivering high-quality service.

Key responsabilities:

  • Assist customers with Livestorm usage
  • Respond to queries via chat and email
Livestorm logo
Livestorm Scaleup https://livestorm.co/
51 - 200 Employees
HQ: Paris
About Livestorm
Livestorm is the end-to-end video engagement platform enabling organizations to create on-demand, live, or pre-recorded events at scale—from your browser. Our solution supports all the workflows around a video engagement; including landing pages, registration, email follow-ups, and sharing video recordings. Powerful end-to-end analytics helps you track and measure audience engagement. Our seamless integration with tools like Pipedrive and Intercom helps you manage all of your insights in one place. ___ 📌 With our latest $30M Series B funding round, we're recruiting 100 new candidates in the next year across all of our teams. See all positions here: https://jobs.livestorm.co/
See more Livestorm offers

Job description

Founded in 2016, Livestorm allows companies to organize powerful end-to-end online meetings, webinars, and virtual events. Our web browser platform provides teams with all the workflows around video engagement to promote, host, and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front, and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

  • Stay curious: Be interested in the world around you.

  • Remain humble: Keep learning and keep your ego in check.

  • Be resourceful: Go that extra mile in the most efficient way.

  • Own it: Take pride in what you do, own your wins, and fails.

  • Be transparent: Sharing knowledge, learnings, feedback, and mistakes.

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Mission

The Customer Care team's goal is to help our users through human and automated support. We keep our focus on offering personal, high-quality support in a timely manner to achieve high customer satisfaction. Therefore, we are looking for a Customer Care Representative to join our team, who is passionate about providing excellent care to our customers.

As Livestorm’s Customer Care Representative, you’ll be joining the Customer Care team, a crew of product experts willing to give great service. You’ll help customers in their day-to-day usage of the platform and be the proxy between our customers and the product team. You'll work alongside our fellow teammates based in both EMEA, Americas, APAC and will be reporting to Christophe, our Customer Care Team Leader.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, the members of our Team are located between Europe, Dominican Republic, US, Canada and Mauritius so we are looking for the best talent, no matter where you live.

In this role, you'll be responsible for:

  • Help customers successfully use Livestorm

  • Respond quickly to customer questions and requests through live chat and email

  • Troubleshoot and help debug product features

  • Come up with new content ideas or processes to help customers

  • Provide detailed and accurate product feedback to the team

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

LiveChatEmail ProcessingCustomer Support

Other Skills

  • Adaptability
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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