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Crypto Customer Success Specialist (Lisbon-Remote)

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Work from:

Portugal

Offer summary

Qualifications:

Familiarity with CRM systems, Knowledge of community management tools, Strong customer orientation, Excellent communication skills.

Key responsabilities:

Maintain a positive attitude towards customers
Respond to customer queries across channels

Token Metrics Startup https://tokenmetrics.com/

11 - 50 Employees

See more Token Metrics offers

Job description

Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.

To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Respond to comments and community member queries in a timely manner

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Work with the team to improve the server and community experience, increase engagement and activity

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.