Customer Care Intern

Job Responsibilities

The purpose of this role is to assist in timely and accurate responses to customer inquiries and provide exceptional support to the team.  

Key Responsibilities:

• Respond promptly and professionally to customer pre-sales inquiries via email, chat, or other communication channels.
• Clarify potential customers' questions about products, services, and purchasing processes.
• Provide accurate and detailed information to assist customers in making informed purchasing decisions.
• Document customer interactions and inquiries for follow-up and reporting purposes.
• Coordinate with relevant team members for escalations or to provide additional support as needed.
• Continuously improve customer experience by understanding common concerns and recommending solutions.

Key Qualifications

• Currently pursuing any degree. 
• Proficient in Microsoft Office and adaptable to new software and tools.
• Excellent communication skills with a customer-oriented attitude.
• Proactive, problem-solving mindset with attention to detail.
• Ability to manage multiple inquiries efficiently in a fast-paced environment.

*This is a Work from Home position.