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Customer Support Representative

Remote:

Full Remote

Work from:

Florida (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent, 1-2 years in customer service support, Basic knowledge of Salesforce, Proficiency in Microsoft Word, PowerPoint, and Excel.

Key responsabilities:

Receive and make calls/emails.
Collaborate with CSM and Support teams.

Metrc LLC Information Technology & Services SME https://www.metrc.com/

51 - 200 Employees

See more Metrc LLC offers

Job description

Job Type

Full-time

Description

Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails
First point of contact, works closely with clients to determine needs, research issues, and provide necessary information
Possesses a strong problem-solving mindset
Collaborate with the CSM and Support team members to ensure consistency and a thorough understanding of the situation
Required to clearly and consistently document calls, details and follow SOWs
Reliable and consistent high-speed internet
Availability for periodic Saturday shifts is necessary, typically once per month or as required based on operational needs.
A reliable internet connection with a minimum specified speed is essential.
Creative, flexible, and innovative team player

Requirements

High school diploma or equivalent required
One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person)
Base working knowledge of Salesforce
Required to work based on business needs, including occasional Saturdays, Sundays and holidays with flexible hours
Excellent customer service skills with a passion for service; "Client Focused"
Exhibits commitment to excellence, high standards and keen attention to detail
Proficiency in speaking to highly technical software
Willingness to work within a constantly changing work environment with flexibility and enthusiasm
Excellent written communication skills with demonstrated ability to write clearly and informatively
Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive
Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs)
Ability to manage multiple applications running simultaneously
Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider
Successful completion of a pre-employment assessment
Successful completion of initial training
Candidates must be based and work in the US