Customer Success Executive - Tennessee/Alabama

Job Title: Customer Success Executive - Tennessee/Alabama Territory

**Must live in TN or AL to be considered**

About Us:

First Stop Health provides care that people love® with our convenient, high-quality and confidential virtual care solutions – Telemedicine, Virtual Mental Health and Virtual Primary Care.  We help our patients save time and money through compassionate care that’s available 24/7 via app, website or phone.  

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

 First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The FSH membership benefit is another added perk for employees and provides Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from their very first day! 

Job Description:   

First Stop Health is seeking an experienced, innovative and detail-oriented Customer Success Executive who will support current clients and expand client growth by selling additional product offerings to our client base. If you enjoy developing relationships and strategically growing business, you’ll be a perfect fit at First Stop Health. The ideal candidate will be an enthusiastic, service focused, detail oriented, self-starter that can strategically grow client revenue.

Responsibilities:

Retain clients by continuing to show value and provide exceptional service.  Grow client revenue by adding new products and expanding current populations offered FSH.  Collaborate both externally with clients/brokers and internally with different departments.  

Retain:

• Develop relationships with our most complex clients and strongest broker partners who serve clients in specified territory
• Communicate the value of the FSH benefit regularly including review calls and open enrollment meetings with client and brokers
• Navigate key stakeholders at the client to advocate for FSH benefit by providing an exceptional client experience and helping our clients solve their problems.
• Stay organized, prioritize and manage multiple tasks and proactively plan to meet deadlines
• Plan, analyze, interpret and evaluate territory while looking for opportunities to improve client retention and growth

Grow:

• Meet and exceed largest quota and overall client revenue by expanding on current service offering, delivering price increases, and reducing churn
• Work with clients to add additional products and/or grow our footprint by expanding benefits to additional population
• Travel on-site to conduct performance reviews, product add-on opportunities, product enhancements, and build relationships. Expected travel is approximately 30% of the year.
• Achieve metrics set and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, etc.

       Collaborate:  

• Cultivates strong relationships with team members and collaborate on strategy
• Evaluates and bring key concerns to the attention of the appropriate leadership
• Stay informed on related industry trends, news stories and competitive landscape
• Maintain and improve processes by following standards, policies and procedures, as well as use our CRM to record activities

 Requirements: 

• Bachelor’s degree preferred
• Must live in designated territory, preferably greater Nashville area
• 5+ years’ experience in Account Manager position and/or several years of experience in B2B sales with demonstrated success
• Demonstrates effective presentation skills through both verbal and written communications
• Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and ability to learn any other tools
• Healthcare industry experience preferred, especially in telemedicine, advocacy or wellness
• Excellent organizational, interpersonal, quantitative and analytical skills 
• Ability to work independently in a deadline-oriented environment
• Travel is required

FSH is committed to diversity, equity, inclusion, and belonging.  Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements.  Unsure if you check every box?  Apply.  We’d love to consider your unique experiences and how you could make First Stop Health even better. 

To learn more about First Stop Health, visit www.fshealth.com.