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Customer Success Engineer

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Hands-on experimental quantum physicist, 4+ years experience in quantum computing, with peer-reviewed scientific contributions.

Key responsabilities:

  • Onboarding customers on Quantum Machines technology
  • Maintaining customer relationships and contributing to automated calibration graphs creation
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Quantum Machines https://quantum-machines.co
51 - 200 Employees
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Job description

Description

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. QM has pioneered a new paradigm in hardware and software solutions with instruction-based quantum control. We are assembling a world-class team of professionals to revolutionize the construction and control of quantum computers, accelerating their arrival. 

We are looking for a hands-on experimental quantum physicist with peer-reviewed scientific contributions in quantum information science and computing, and strong practical programming and coding skills, who can quickly grasp the essence of complex quantum experiments and has a passion for solving intricate problems. Equally important, the candidate should possess excellent communication and interpersonal skills.  

As a Customer Success Physicist, you will onboard customers with Quantum Machines' hardware and software solutions and maintain customer relationships. Unique to this position, you will work closely with a leading research institution in the APAC area, to develop, implement and own an automatic calibration routine for the QPU. 

Key Requirements 

  • 4+ years of experience in experimental quantum information science and quantum computing
  • Peer-reviewed scientific publications in quantum information science and quantum computing 
  • Excellent practical programming and coding skills, and proficiency in Python
  • Excellent communication skills
  • Open to travel to visit customers


Key Responsibilities 

  • Onboard customers on Quantum Machines technology
  • Maintain customer relationships to deliver continuous value with Quantum Machines offerings
  • Actively contribute to the creation and maintenance of automated calibration graphs based on Quantum Machines hardware and software  
  • Follow to completion customer’s inquiries by working closely with diverse Quantum Machines divisions to generate customer satisfaction
  • Work with the customer to materialize customer’s quantum computing and research ideas into experimental outcomes using QM’s technology  

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Social Skills

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