Training Success Specialist

This is a remote position.

OpenLoop is looking for a Training Success Specialist to lead engaging training programs and inspire growth across our teams. If you’re passionate about learning, development, and driving success, we’d love to hear from you!

Meet OpenLoop 

OpenLoop Health was founded with the vision to deliver healing anywhere. We do so by thoughtfully pairing leading clinicians (like you!) with innovative telehealth companies providing patient care in all 50 states. Our team of Clinician Advocates and full-service support staff are dedicated to helping you land the right virtual care positions aligned to your expertise, passions, and schedule. Consider OpenLoop your all-access pass to rewarding work, great pay, and the flexibility you’ve been looking for.

• Onboarding and Training: Conduct daily live training sessions for approximately 1-5 new providers per day. Ensure providers are successfully onboarded into all relevant systems, proficient in their functionalities, and capable of navigating ClinicApp, Dosespot, Doxy, Photon, Slack, Zoom, Zoho, Notion, and G-Suite.
  
• Technical Proficiency: Serve as the primary resource for technical system functionalities, updates, and best practices. Provide ongoing support to ensure providers can effectively use these systems for documentation, communication, and administrative tasks.
  
• Training Material Development: Collaborate with the Clinical Education Director to develop materials, and resources tailored to provider needs.
  
• Hands-on Training: Facilitate hands-on training sessions and workshops covering system features, data entry, documentation standards, and regulatory requirements without focusing on clinical aspects.
  
• Preparation for Clinical Sessions: Prepare new providers for their clinical hands-on learning sessions with team leads or the Clinical Education Director by ensuring they understand clinical workflows and can apply their technical knowledge effectively.
  
• Evaluation and Feedback: Assess the effectiveness of training sessions through evaluations and feedback mechanisms. Continuously work with the Clinical Education Director to improve training programs based on feedback and system updates.
  
• Documentation and Reporting: Maintain accurate records of training sessions, participant progress, and proficiency levels. Generate reports as needed to track training outcomes and compliance.
  
• Collaboration: Work closely with clinical and administrative teams to align technical training with operational workflows. Foster a collaborative environment to support efficient system usage across departments.
  
• Process Development: Assist Clinical Leadership with process development, implementation of training schedules, and planning for ongoing improvement to scalability and execution of training programs. 
  
• Other responsibilities as assigned and appropriate to role
  

Requirements

• Certified Medical Assistant (CMA), Licensed Practical Nurse (LPN), or Registered Nurse (RN) with a valid license.
  

• Proven experience in training or education, preferably in a telehealth setting.
  

• In-depth knowledge of ClinicApp, Notion, Dosespot, Doxy, Photon, Slack, Zoom, Zoho, and G-Suite, with proficiency in these platforms.
  

• Strong communication skills with the ability to effectively train and support diverse groups of healthcare professionals.
  

• Organizational skills and attention to detail for developing training materials and maintaining documentation.
  

• Ability to adapt to changes in technology and healthcare regulations affecting technical systems
  

Benefits

• Pay type: $65-75K. salary 
  

• Hours: M-F 8-5 CST
  

• This is a W2, full-time position that will report to the Clinical Education Director