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Customer Service Representative with Experience in Printing Industry (ZR_17909_JOB)

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

5 years of customer service experience, Strong English communication skills, Excellent attention to detail, Proficient in Excel.

Key responsabilities:

Manage orders from quoting to invoicing
Assist customers throughout the order process

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Position: Customer Service Representative - Planners
Reports To: Customer Service Manager
Schedule: Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break

Company Overview:

This is for the two divisions of the main company. These divisions focus primarily on sales of Student Planners to K-12 schools, Colleges, and Universities.

We have 1000’s of customers and produce millions of planners each year for the Academic Market.

Our Customer Service Team is the best in the industry, providing our clients with outstanding support and

follow-up. We pride ourselves on having a positive and fun work environment.

Responsibilities:

- We utilize and customize Web-to-Print software to manage all aspects of the order from quoting to

delivery to invoicing. There are many aspects of the ordering process that are managed in the system.

such as:

Quoting
Order Creation
Tax Exemption Management
PO Management
File Submission
Proofing
Timeline Management
Payments
Shipping
Invoicing
A/R

- Given our expected sales growth in 2025, we need to expand our customer service team to manage

orders proactively and respond to inbound customer inquiries. Our goal is to provide timely, friendly

customer service while ensuring on-time delivery of their time-sensitive Student Planners. You will help

guide the customers through the order process, which can span many months by balancing urgency with

professionalism and flexibility.

- Continuous monitoring of customer orders to ensure handbooks and artwork are submitted in a

timely fashion.

- Finalize customer requirements and submit orders to Production Manager for processing

- Upload customer files into the system when sent by email

- End of season call, or email customers thanking them for their business that year and set up next

year contact.

- Assist with the collections of outstanding balances over 30 days

- Help process renewal orders for existing customers (Year 2)

- Participate in team meetings and one-on-one meetings with the Customer Service Manager.

Requirements

Previous experience in the printing industry is positive but not required
Customer Service Support experience – minimum of 5 years customer support
Ability to provide customer service via email and on the phone
Strong English Speaker
Strong communication and telephone skills.
Excellent attention to detail and ability to multitask.
Ability to work individually and as part of a team.
Strong organizational skills
Ability to learn web systems such as our order management system quickly and ticketing system
Strong Excel skills

Benefits

Independent Contractor Perks:

HMO Coverage on Eligible Locations
Permanent Work from Home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_17909_JOB