Manager of Resident Screening

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.   

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.   

And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.  

The Role:

We are seeking a proactive and detail-oriented Manager of Resident Screening to lead our resident screening team. This role is crucial in ensuring that our screening processes for potential tenants are efficient, compliant, and effective in identifying suitable residents. The ideal candidate will possess strong leadership skills, a background in property management, and a commitment to upholding high standards of customer service and compliance.

Key Responsibilities:

• Team Leadership:
  • Manage and mentor a team of resident screening specialists, providing guidance and support.
  • Conduct regular performance evaluations, set individual goals, and promote professional development.
  • Foster a collaborative, positive team culture focused on excellence and accountability.
• Screening Process Management:
  • Oversee the resident screening process, including background checks, credit checks, and rental history verification.
  • Develop, implement, and optimize screening policies and procedures to ensure efficiency and compliance.
  • Ensure the team meets or exceeds service level agreements (SLAs) and turnaround times.
• Quality Assurance:
  • Monitor the quality and accuracy of screening results, ensuring compliance with Fair Housing regulations and company policies.
  • Conduct regular audits of screening activities to identify areas for improvement and implement corrective actions.
• Training and Development:
  • Design and deliver training programs for new team members and ongoing training for existing staff.
  • Stay current with industry trends and best practices to enhance the screening process.
• Data Management:
  • Utilize screening software and tools to track screening activities and analyze performance metrics.
  • Ensure accurate documentation and record-keeping of all screening activities.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Property Management, or a related field
• Experience:
  • Minimum 2 of experience in resident screening, property management, or a related field preferred,  with at least 3 in a supervisory role.
  • Strong understanding of tenant screening processes, Fair Housing laws, and compliance regulations.
• Skills:
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Proficiency in screening software and data management tools

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Preferred Qualifications:

• Experience with tenant screening technologies and platforms.

We’re obsessed with making this the best job you’ve ever had!  

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings 
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Environmental Conditions

This person will work predominantly in an office type environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.

Mental Demands

Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.