HR Support Specialist

2626 W Beryl Ave Phoenix Arizona, 85021,

Position Description:

Responsible for performing a wide variety of Human Resources Support functions, including but not limited to Human Resources policy and procedure interpretation, maintaining compliance, training and customer service for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Coordinates the data flow of the employment life cycle, through the timely and accurate processing of Human Resources and Team Member related transactions and audits. Creates, sets-up and maintains all electronic personnel files, maintains filing system, and performs audits, as needed.

Essential Duties and Responsibilities:

• Processes a high volume of Team Member transactions in HRIS system to include new hires, terminations, status changes such as promotions and transfers, address changes and pay changes. Verifies that changes are supported with proper documentation and follow appropriate regulations, procedures, and policies.
• Partners with business leaders, HR Business Partners, and third-party administrator in the daily process of Unemployment notifications and gathering/submitting information for Unemployment claims.
• Conducts pre-payroll audits and reports on a bi-weekly basis to ensure an accurate payroll. Communicates with leaders on pending absence requests, pending terminations, employees with no hours, and unmatched punches prior to Payroll processing to encourage submission before payroll runs.
• Provides termination details to hiring managers and Recruiters to assist them in making an informed hiring decision for rehires.
• Reviews and submits Team Member retro-payment(s) adjustments for terminations, salary, correction of hours worked, vacation and sick time not submitted in a timely manner, and partners with Payroll for processing.
• Collaborates with the Payroll team to resolve Team Member pay discrepancies in a timely manner.
• Responsible for editing time cards to ensure accurate recording of hours worked, overtime, shift-deferential and all classifications of time off requests. Audits time cards before payroll processing to ensure accurate payment of hours.
• Reviews audit reports generated by various sources and resolves employee file data discrepancies.
• Provides information and assistance to HR staff, Team Members, applicants, and leaders on Team Member transactions, system processes, and policies.
• Troubleshoots system issues with the HRIS team, IT, and appropriate vendor contacts.
• Builds relationships with Team Members and leaders, acts as a point of contact for Human Resources and triages calls to the appropriate team.
• Works closely with assigned departments, building positive relationships with Team Members and leaders, providing technical support for the HRIS system and HR processes to ensure successful completion of Team Member transactions.
• Timely and accurately responds to requests for Verifications of Employment and assists with uploading them   into our third-party administration system for completion.
• Maintains confidentiality of Human Resource and Team Member information.
• Effectively identifies and addresses any compliance or risk issues and concerns with the appropriate party.
• Scans, saves, purges, and attaches all documentation into electronic files in correctly identified sections, in order to maintain confidentiality and to remain compliant.
• Remains familiar with Form I-9 compliance, performing audits for data accuracy and compliance, working with leaders to correct any issues, and notifying Team Members if documents expire, are missing, or late.
• Contributes to building a cohesive work environment by working together as a team.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED, or equivalent work experience
• 6 months to 1-year of previous experience in HR, heavy data entry or data processing as well as experience specifically with analyzing data and HR policy interpretation 
• Proficient in MS Office skills including Word, Power Point and Outlook as well as Excel skills.
• Excellent written and verbal communication skills, including the ability to read, speak and write English proficiently
• Bilingual in Spanish and English preferred
• Insight to remain objective when handling sensitive customer service issues
• Capable of handling multiple calls on a consistent basis due to heavy phone volume
• Versatility to work in an office setting with other Team Members that reflects an environment of constant movement and multi-tasking
• Ability to perform work accurately and thoroughly, with a strong attention to detail by focusing on the minute details of a project or task
• Ability to be self-directed and show initiative
• Ability to work independently and with a team
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.