Manager Application Engineering (ServiceNow)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The Manager Application Engineering (ServiceNow) is responsible for the technical development of ServiceNow software engineering staff within a Discover application development area while using your technical expertise to drive vision into action and results.  Develops and coaches the team to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You’ll Do it

• Mentor and lead a staff of engineers in both technical and soft skills to craft a team of highly technically competent, consistent, thoughtful, and customer-centric technology experts. This includes ensuring the group is adhering to principles of engineering excellence within their technical domain, applying consistency of technical execution, sharing common practices and challenges within the team, and fostering a culture of excellence and continuous learning within the team.
• Leads and utilizes highly technical skills to contribute as an engineer within a product team designing, developing code, and maintaining quality technology solutions for a product or set of products including developing own subject matter expertise. Demonstrated experience in multiple software languages, modern software methods, CI/CD, cloud, and automated testing.
• Hire, retain and lead high-functioning, diverse group of engineering professionals, establishing clear objectives and key results, developing consistent set of practices and process across the team, and driving towards resolution of challenging problems. This includes all performance management aspects of leading the engineers including acquiring and providing 360 feedback and administering reviews. Manages software ownership and development from initial concept through continuous improvement.
• Lead and shape the technical vision within their product team and be an essential member of leadership team including acting as a leader in the Discover engineering community affecting and advancing the architecture across the company and ensuring adherence to all regulatory, compliance and audit requirements. This includes defining how technical work should be done, selecting appropriate tools, defining technology, quality, experience and implementation standards and practices within own technical domain.
• Work with key stakeholders to efficiently and effectively allocate team members to product teams to meet business and Product area objectives.

Qualifications You’ll Need 

The Basics 

• Bachelor’s Degree in Information Technology or related 
• 6+ years of Information Technology, Software Engineering, or related

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have 

• 2+ years of People Leadership 
• Experience coaching and mentoring ServiceNow Developers and Interns. 

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

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Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.