Virtual Banker - Client Experience Associate

Location: On site at location listed in job posting.  

 Start Date: Monday, January 13, 2024

Please note: this is NOT a remote nor work from home position.

See what it's like: click the link or copy the site into your address bar: Virtual Banker - Client Experience Associate

Get ready for an exhilarating role as a Virtual Banker, where you'll be the driving force behind delivering an exceptional experience to our clients. As a Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our clients' banking needs are met with precision and efficiency. Each client interaction is an opportunity to strengthen the bond between the bank and the client, all while living up to First Horizon's brand promise of Understanding in Action.

• Show off your lightning-fast reflexes by swiftly responding to client inquiries in a friendly and courteous manner. Be the superhero that our clients can rely on for prompt assistance!
• Be the master of first-call resolution, tackling client service inquiries and issues right from the first call. Use your sharp instincts to identify the topic and type of assistance needed, ensuring a smooth experience for our clients.
• Take on the role of an educator by helping clients understand the fundamentals and benefits of the products and services we offer. Your knowledge and enthusiasm will leave them inspired and empowered.
• Be the detective who spots any issues that negatively impact the client experience and escalate them through the appropriate channels. Your attention to detail will ensure a seamless and unforgettable experience for our clients.

Education/Work Experience Requirements:

• High school diploma or equivalent required
• Minimum two years of customer service experience or equivalent combination of education, training, and experience
• Strong computer skills and ability to use multiple applications simultaneously
• Bilingual in English and Spanish is a plus
• Excellent verbal and written communication skills with emphasis on grammar and etiquette
• Process strong problem solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality

Shifts:

• Shifts starting from 7am through starting of 1:30pm Monday through Friday; Saturday shifts are a requirement

Training Schedule:

• 8 weeks duration - Week 1-3: Monday - Friday 8:30 am - 5:00 pm, Week 4-7: Work assigned scheduled shift; Week 8: Monday - Friday 8:30 am - 5:00 pm, Week 9: Work assigned scheduled shift

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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