Customer Operations Specialist

As a Customer Operations Specialist, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.

What the job is about

• Serve as the primary point of contact for our customers, providing guidance and support with a 5-start approach
• Troubleshoot and resolve issues via phone, email, and live chat platforms
• Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs
• Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders
• Assist with the development and improvement of customer support processes and resources
• Maintain in-depth knowledge of Deblock's products and services to better assist customers

Requirements

• Previous experience in customer support or a related role, preferably within the financial services industry
• Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner
• Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues
• Ability to multitask and prioritize tasks in a fast-paced environment
• Fluency in English, spoken and written.
• Familiarity with fintech and cryptocurrency concepts and trends is a plus
• Ability to work independently and collaboratively in a team-oriented environment

Benefits

• Competitive salary
• Private dental + health insurance
• Tech gear for your job
• 30 days of paid holidays (excl. bank holidays)
• Option to work 100% remotely or come to the office - your choice!
• Ability to work abroad