ServiceNow Administrator

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ServiceNow Administrator

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

The ServiceNow Administrator is part of the Service Management team that designs, plans, implements, executes and supports processes, procedures and the ServiceNow platform globally for Iron Mountain Data Centers (IMDC).  This individual will be responsible for supporting the day-to-day ServiceNow production instance, assisting internal and external customers.  Works with Service Management solution architect, developers and business on functionality enhancements to achieve the quickest path to resolution/service for our customers.  Research ways to enhance and/or improve the overall user experience on the IMDC ServiceNow platform.

Responsibilities:

• Responsible for day-to-day production support of the platform

• Work with the Service Management team to develop new ways to overcome challenges

• Platform SME for all active modules/process/functionality to promote and support internal/external users

• Promote adoption of SNOW functionality/processes for user base

• Assist in identification of in platform enhancements to benefit user experience and/or adherence to documented processes

• Curate backlog to capture business requirements and convert to technical requirements

• Assists in the management of the ServiceNow knowledge bases

• Develop and maintain test cases and tests for platform functionality/modules

• Working hours are varied and mandatory on-call rotations, including some nights, weekends, and holidays. Depending on project status, hours may be extended to meet deadlines or resolve issues.

Key Skills, Requirements and Competencies:

• ServiceNow System Administration Certification

• 2+ years of experience on the ServiceNow platform

• Overarching understanding of ServiceNow Enterprise product suite

• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions: ServiceNow API’s, SSO, SAML, SSL, Web Services, REST, etc.

• Ability apply business concepts into a technical solution

• Active listening skills, respecting others' point of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon

• US Citizenship

WHAT’S IN IT FOR YOU?

An ever-evolving global organization focused on transformation and innovation.

A support system where you have a safe place to voice your opinion and share feedback,

Global connectivity to learn from 26,000+ teammates across 60 countries.

Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement.

But enough about us. We want to hear from you. Apply today.

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